About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

WHY YOU SHOULD JOIN OUR TEAM: At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.

In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.

If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can directly influence company growth while building scalable operational foundations.

WHY YOU SHOULD JOIN OUR TEAM: At Smartcat, you will join a high-impact Deal Desk function embedded within our Revenue Operations organization. We operate as a fully remote team that values ownership, precision, and continuous process improvement.

In this role, you will serve as a critical checkpoint in the deal cycle—ensuring that deals are structured correctly, compliant with internal policies, and ready for booking. You’ll work closely with Sales, Finance, Legal, and RevOps to remove friction from the closing process while maintaining high standards of data integrity and operational excellence.

If you’re detail-oriented, systems-driven, and enjoy solving structured problems that directly impact revenue accuracy and deal velocity, this role offers a strong foundation to grow within Revenue Operations.

MISSION: The mission of the Deal Desk Analyst is to ensure all closing deals are accurate, compliant, and operationally sound by performing system checks, validating deal structures, and supporting sales with technical deal management questions.

You will act as a quality control layer across the deal cycle—ensuring pricing, product configuration, and contract data are correct before booking—while enabling Sales to move quickly and confidently through the closing process.

Your success is measured by deal accuracy, reduction in booking errors, adherence to process SLAs, and overall support of efficient deal execution.

OUTCOMES: What we’re looking for someone in this role to achieve:

• Perform pre-close deal validation checks on late-stage opportunities (Commit/Best Case), ensuring pricing, discounting, and structure align with company policies.
• Verify CRM and CPQ data accuracy, including opportunity fields, quote alignment, contract terms, and billing details.
• Identify and flag deal risks, inconsistencies, or missing approvals before deals are finalized.

HOW YOU’LL RAMP: By Day 30… You will complete onboarding on Smartcat’s Language AI platform, CRM/CPQ systems, deal desk policies, and approval workflows. You’ll shadow deal reviews, learn common deal structures, and observe how pricing and approvals are managed. By the end of your first month, you will begin reviewing a small number of deals with guidance and performing basic validation checks.

By Day 60… You will independently run deal validation checks for a defined set of opportunities. You’ll support Sales with common deal-related questions, ensure approval workflows are followed, and begin identifying common deal errors or inefficiencies. You are expected to meet SLAs for deal review turnaround and maintain high accuracy in CRM data.

By Day 90… You will fully own deal desk support for your assigned scope, consistently validating deals with minimal oversight. You’ll proactively identify risks, reduce deal friction, and confidently guide Sales through deal structuring and approval processes. You’ll also contribute ideas to improve deal desk workflows, automation, and system usage.

WHAT YOU’VE ACCOMPLISHED: Qualifications we’re looking for:

• 0–2 years of experience in Revenue Operations, Sales Operations, Finance Operations, or a similar analytical or process-driven role.
• Strong attention to detail and ability to consistently execute structured processes with high accuracy.
• Experience working with CRM systems (e.g., Salesforce, HubSpot) and familiarity with deal or pipeline management concepts.
• Clear and concise communication skills; able to explain processes and resolve questions from Sales stakeholders effectively.

Why joining Smartcat might be your best move so far