What the job involves

• We are committed to providing our customers with reliable and secure services at ClickHouse
• To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core
• As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse
• You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers
• You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud
• This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud
• Continuously improve the reliability and performance of ClickHouse core
• Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers
• Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements
• Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers
• Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities
• Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact

Benefits

• Flexible work environment - ClickHouse is a distributed company offering both office based and remote work options (your choice!). We do not check when you log in or out. You are the owner of your calendar because work-life balance is important to us
• Employer contributions towards your healthcare
• Equity - Any new team member who joins our company is eligible to receive stock options
• Our competitive time-off policy complies with all local country laws at a minimum of given time off + all paid bank holidays
• Home office setup allowance for our remote employees