
Fini AI provides enterprises with accuracy-focused AI support agents that resolve the majority of customer support tickets in complex, regulated workflows. The platform uses an agentic, RAGless…

Fini AI provides enterprises with accuracy-focused AI support agents that resolve the majority of customer support tickets in complex, regulated workflows. The platform uses an agentic, RAGless…
What they do: Enterprise AI support agents that resolve complex, regulated customer-support workflows
Business model: B2B SaaS sold per-resolution with integrations into major support stacks
Founded: 2022
Notable backers: Y Combinator; Matrix Partners
Customer support automation for regulated and complex enterprise workflows (fintech, e-commerce, marketplaces, SaaS).
2022
Data and Analytics
3600000
Seed announcement referenced a $3.6M round led by Matrix with participation from Y Combinator and angels
“Y Combinator; Matrix Partners”
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Company Description
Fini is a cutting-edge AI solution designed to enhance customer support operations with a focus on accuracy. Trusted by mid-market and enterprise B2C companies in industries like fintech, SaaS, and marketplaces, Fini automates up to 80% of customer support tickets with 98% verified accuracy, improving efficiency while maintaining high standards in regulatory compliance. Its unique AI architecture integrates seamlessly with platforms like Zendesk, Salesforce, Intercom, and HubSpot, ensuring all resolutions are traceable to real data and policies. Fini serves organizations like the U.S. Chamber of Commerce, Bitdefender, and major Fortune 500 companies, handling over 1,000,000 tickets monthly. With compliance certifications such as SOC 2, GDPR, and ISO 27001, Fini sets a new standard for secure and high-quality AI-powered support solutions.
Role Description
This is a full-time remote role for a Data Scientist at Fini. In this role, you will design, build, and implement data models to enhance the performance of Fini's AI systems. Key responsibilities include analyzing structured and unstructured data, developing predictive and prescriptive analytics, creating visualizations, and delivering insights for internal and client-facing use. You will collaborate with cross-functional teams to improve AI performance and ensure data reliability and compliance with regulatory standards.
Qualifications
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