Follow us on LinkedIn to keep up to date with new product features and insights from the team.

About The Role Every person at Cleo cares about building a product customers love and scaling it to millions of people. To do this, we need a deep understanding of our customers, our unit economics, and how product decisions translate into sustainable commercial outcomes.

As a Commercial Analytics Manager , you’ll combine hands-on analytical work with people management to drive Cleo’s commercial and product strategy. You’ll work closely with Commercial, Strategic Finance and Product teams to uncover insights, size opportunities, and ensure data is a first-class input into decision-making.

You’ll sit within Cleo’s wider data function, helping raise the bar for commercial analytics while remaining deeply involved in the work yourself.

Role & Responsibilities

The Commercial Analytics team sits at the heart of driving Cleo’s understanding of all aspects of product and commercial performance, across profitability, conversion, retention, and new product launches.

Reporting to the Head of Commercial Analytics, you’ll manage a team of 3–4 analysts while also personally delivering high-impact analysis, with a roughly 40-60% split between hands-on analytical work and people and stakeholder leadership. The role involves close collaboration with key partners across Commercial, Product, and Strategic Finance, and, where relevant, Risk and Credit.

• Responsible for monitoring of Cleo’s key commercial KPIs: reporting, dashboarding, alerting, measurement frameworks and cross-functional communication to ensure leadership and squads have timely, shared visibility into performance, trends, and underlying drivers.
• Lead high-impact discovery analytics across Cleo’s core commercial KPIs — including conversion, retention, LTV. You’ll help proactively identify data-driven opportunities for growth, cost reduction, and improved product decisions, turning ambiguous questions into clear, actionable insights, partnering closely with Commercial and Product.
• Manage and develop a team of high-performing analysts, setting clear priorities, coaching for impact, and ensuring the team consistently delivers work that influences strategy and outcomes.
• Build, improve, and maintain commercial data foundations, including robust costs tracking and scalable data models (e.g. dbt), enabling trusted metrics and high-quality self-serve analysis. Responsible for timely data modelling updates to match business needs through managing a healthy backlog across team members
• Own commercial sizing and decision frameworks, working with Product and Commercial leaders to model the impact of new initiatives, pricing changes, and feature launches on user value and company performance. You’ll actively improve how Cleo approaches sizing, forecasting, and commercial decision-making.

Example projects you might lead

• Build a commercial KPI framework + weekly exec readout; implement alerts for major funnel / revenue / cost movements
• Diagnose a conversion or retention shift, identify key drivers, and influence a specific product/commercial plan and support the product team on execution
• Evaluate the commercial impact of policy/product changes (including credit/risk economics where relevant)
• Lead the analytical work to support the launch of a new financial health product: translate commercial terms into timely, accurate revenue and cost data tracking and reporting frameworks

Must-haves About you

• 7+ years of experience in analytics, data, or a related field, ideally in a growth, subscription, or consumer product environment.
• Experience managing and developing analysts in a high-performing culture
• Strong expertise in LTV, unit economics, gross margin, and profitability analysis.
• Highly proficient in SQL, with experience working end-to-end across the data pipeline.
• Experience with dbt and modern analytics engineering practices.
• Experience in experimentation-driven product environments.
• Proven ability to influence senior stakeholders through clear, concise data storytelling.
• Strong cross-functional collaboration skills with Product, Commercial, and Finance teams.
• Highly self-directed, organised, and focused on outcomes.

Nice-to-haves

• Experience in credit risk analytics
• Python skills for deeper analysis or modelling
• Familiarity with forecasting, pricing, or scenario modelling.

What do you get for all your hard work ?

• A competitive compensation package (base + equity) with termly reviews, aligned to our quarterly OKR planning cycles.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.

Other Benefits

• Company-wide performance reviews every 4 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 6% employer-matched pension in the UK
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 1 month paid sabbatical after 4 years at Cleo
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

Welcoming Everyone

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: https://testflight.apple.com/join/fDG9hWng By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice