The Data Entry Support Specialist at Ylopo is responsible for supporting clients, and internal teams, with data entry tasks associated with Ylopo’s Product Support and other support teams. Primarily focused on Agent Onboarding and Offboarding for clients of Ylopo, with other tasks as assigned.

Team members well-suited to this role will have a track record of being meticulous, detail-oriented and ability to grasp technical inputs of websites and internal systems. Attention to detail and exceptional organizational skills are a must. The ideal candidate will be responsible for accurately entering, updating, and maintaining data in our websites and systems for clients of Ylopo. This role requires a keen eye for detail, and the ability to work efficiently without error.

Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo internal systems and understand how to navigate client websites we build.

Responsibilities

• The primary responsibility of this role is to process forms to enter data accurately and efficiently into designated websites and databases for Ylopo Agent Onboarding and Offboarding
• Verify and correct any discrepancies via email with customers and new information as it becomes available
• Respond via email to all clients in a timely manner to provide a high level of customer support and complete tasks
• Collaborate with the Branded Sites and Support Team members to ensure data consistency and accuracy across multiple platforms
• Ensure data integrity and security by following company protocols and procedures
• Organize and sort information according to specified guidelines

Minimum Qualifications

• Ability to grasp moderate technical concepts and systems
• Previous experience in a data entry role
• Professional manner and responsiveness to clients
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to take initiative, and work independently toward deadlines
• Strong written communication skills
• Positive demeanor, trustworthy character
• Adaptability and willingness to learn new software and tools

System Requirements

• Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
• Ram should be at least 16 gig with 100 gb Free disk space
• USB headset with noise canceling feature
• At least 20 mbps & up wired connection for main isp
• Back up internet is a must (strictly no USB Sticks allowed)

Shift Schedule: 8AM - 5PM Pacific Standard