Vennote Technologies Limited

Vennote Technologies Limited is a well-established ICT company with over two decades of experience in providing enterprise solutions. They specialize in managed IT services, infrastructure design, and innovative technology solutions, ensuring high reliability and customer satisfaction. Their certified team delivers world-class implementation and support services, leveraging partnerships with leading technology companies to offer comprehensive solutions tailored to client needs. Vennote focuses on creating business value through effective innovation and technology optimization, making them a trusted partner for organizations looking to enhance their IT capabilities.

ConsultingCustomer SatisfactionDigital TransformationEnterprise SolutionsInnovationIT ServicesManaged ServicesTechnology Optimizationvennote.com

Vennote Technologies Limited

ConsultingCustomer SatisfactionDigital TransformationEnterprise SolutionsInnovationIT ServicesManaged ServicesTechnology Optimizationvennote.com

HQLagos, NG

Team Size39

Open Jobs8

Total Funding-

Latest FundraiseUnknown

Join the Team

Data Center First Line Support Engineer - Lagos

HybridLagos State, NG

Hybrid • Lagos State, NG

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

Frontend Developer

Full-timeAustin, US

Full-time • Austin, US

Frontend Developer

Part-timeManchester, GB

Part-time • Manchester, GB

Machine Learning Engineer

Part-timeNew York, US

Part-time • New York, US

AI Researcher

InternshipNew York, US

Internship • New York, US

Software Engineer

Part-timeJerusalem

Part-time • Jerusalem

Data Scientist

Part-timeMunich, DE

Part-time • Munich, DE

Job description

IT DATA CENTER FIRST LINE SUPPORT (DCFLS)

Job Summary

Are you a technically sharp, hands-on professional with a passion for ensuring the integrity and maximum uptime of critical infrastructure? Do you thrive in a high-availability data center environment where precision and rapid response are paramount?

Vennote Technologies is looking for a Monitoring & Data Center First Line Support Engineer to serve as the front line technical support within our key telecommunications partner’s high-density data centers. This role is crucial for ensuring the stability of telecom services by monitoring critical infrastructure, performing hands-on hardware installations and troubleshooting, and driving the rapid resolution of facility and equipment incidents in line with strict Service Level Agreements (SLAs).

This is a full-time, shift-based role that requires daily presence in the IT Command center office location.

Key Responsibilities

Monitoring and Incident Management (First Line)

Application and Service Monitoring: Monitor data center applications and services and report or take initial corrective action on alarms or anomalies.
Incident Logging: Act as the first responder for event alerts or alarms, logging detailed descriptions of issues into the IT Service Management (ITSM) tool (e.g., ServiceNow).
Initial Troubleshooting: Perform basic diagnostic steps on failing hardware (e.g., checking LED status, reseating components, performing reboots as instructed).

Requirements & Qualifications

· A Bachelor’s Degree or HND in Computer Science, Information Technology, Electrical Engineering, or a related field.

· 2-4+ years of experience working in a NOC, SOC or Data center

· Previous experience working in a Telecommunications company, or a large enterprise environment is highly desirable.

· Certifications are a major plus:

o ITIL v4 Foundation.

o CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.

Technical Skills

· Proven proficiency in Troubleshooting and Technical Support.

· Expertise in Windows 11 operating systems in an enterprise environment.

· Working knowledge of an enterprise environment

· Familiarity with IT Service Management (ITSM) tools (e.g. ServiceNow) for logging and tracking tickets.

· Basic understanding of TCP/IP networking, DHCP, DNS, and connectivity troubleshooting.

· Experience with user administration in Active Directory.

Soft Skills

· Attention to details

. Exceptional Communication and Customer Service skills (both verbal and written).

· Strong problem-solving and analytical abilities with a systematic approach.

· Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.

· A proactive attitude and ability to work independently and as part of a team.

If you want to join a team of global leaders in their field, send your CV to dave.nwokedi@vennote.com referencing the position title as subject. All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.