Company Description

Fini is an AI-powered customer support solution designed to deliver high levels of accuracy and efficiency. Trusted by mid-market and enterprise B2C companies in industries like fintech, SaaS, and marketplaces, Fini excels in handling complex workflows, including refunds, KYC, account changes, and billing disputes. With a 98% verified accuracy rate, Fini automates up to 80% of support tickets while ensuring every resolution aligns with policies, data, and systems. Used by prestigious organizations such as the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini integrates seamlessly with tools like Zendesk, Salesforce, and HubSpot, and adheres to compliance standards like SOC 2, GDPR, and ISO 27001. Fini is revolutionizing customer support through reliable and secure AI-driven solutions.

Role Description

This is a part-time remote role for a Data Analytics Intern. The intern will assist in analyzing and interpreting data to provide insights that support company objectives. Responsibilities include collecting and managing data, performing detailed analyses, creating data models, and preparing reports and visualizations to inform decision-making. The role requires collaboration with cross-functional teams to ensure accurate reporting and actionable recommendations.

Qualifications

• Strong skills in Data Analytics and Data Analysis
• Proficiency in Data Management and Data Modeling
• Excellent Analytical Skills to identify trends and actionable insights
• Experience with data visualization tools and business intelligence platforms is a plus
• Basic knowledge of programming languages like Python or SQL is beneficial
• Ability to work independently in a remote setting
• Currently pursuing or recently completed a degree in Data Science, Statistics, Computer Science, or a related field