Company Description

Fini is an AI-driven solution for customer support, trusted by mid-market and enterprise B2C companies in fintech, SaaS, and marketplaces. With 98% verified accuracy, Fini automates up to 80% of ticket management, addressing high-stakes workflows such as refunds, KYC, and billing disputes. The platform integrates seamlessly with existing systems like Zendesk, Salesforce, and Intercom, ensuring transparency and compliance with strict standards like SOC 2, GDPR, and ISO 27001. Serving organizations including the U.S. Chamber of Commerce, Bitdefender, and multiple Fortune 500 companies, Fini enhances resolution speed and customer satisfaction while maintaining data integrity. Fini empowers organizations to transform AI into a trusted, auditable support solution.

Role Description

This is a full-time remote role for a Data Analyst. The Data Analyst will be responsible for collecting, organizing, and analyzing data to generate actionable insights and support decision-making. Day-to-day responsibilities include analyzing datasets to identify trends, developing data models, creating visual reports, and effectively communicating findings to stakeholders. Collaboration with cross-functional teams to enhance processes and optimize business performance will also be a key part of this role.

Qualifications

• Strong Analytical Skills and proficiency in Data Analytics to extract meaningful insights
• Knowledge of Data Modeling and Statistics for creating and interpreting complex datasets
• Effective Communication skills to present findings clearly to technical and non-technical stakeholders
• Proficient in data visualization tools and advanced proficiency in tools such as SQL, Python, or R
• Attention to detail and problem-solving abilities
• Experience in handling and analyzing large datasets and databases
• Familiarity with tools such as Tableau, Power BI, or similar analytics software
• Bachelor's degree in Data Science, Statistics, Computer Science, or a related field