Specific Responsibilities

Strategic Coordination & Program Enablement

• Design and implement horizontal routines and governance structures that support cross-functional collaboration.
• Ensure strategic alignment between data product initiatives and enterprise transformation goals.
• Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution.

Product Leadership & Customer Advocacy

• Step into product management roles when needed to ensure continuity and customer-centric delivery.
• Promote a product mindset across teams, focusing on solving customer problems rather than executing predefined requirements.
• Guide prioritization and decision-making to maximize business value and user impact.

Problem Solving & Escalation Management

• Identify and address risks, inefficiencies, and blockers across delivery teams and workstreams.
• Facilitate structured problem-solving and escalation processes to maintain momentum and resolve issues.
• Act as a strategic partner to product and analytic teams navigating complex challenges.

Communication & Stakeholder Engagement

• Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights.
• Build trust and foster collaboration across diverse stakeholder groups, including technology, business, and executive leadership.
• Mediate conflicts and promote shared ownership of outcomes.

Budgeting & Financial Oversight

• Support financial planning, budgeting, and resource allocation for data product initiatives.
• Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs.
• Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing.

Qualifications

Experience & Skills

• Proven experience managing financial performance and metrics for programs or small business units.
• Familiarity with strategic frameworks such as OKRs (Objectives and Key Results).
• Prior experience in product management or leading complex technology delivery projects.
• Demonstrated ability in strategic planning and long-term solution development.
• Strong analytical and structured problem-solving capabilities.
• Excellent relationship-building and stakeholder management skills.
• Exceptional verbal and written communication abilities.
• Experience working in a matrixed environment with cross-functional teams.
• Consultative mindset with the ability to influence decisions, guide teams, and shape strategy through thoughtful engagement and framing.

Education & Certifications

• Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote

Pay Transparency

The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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