You'll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy.

The ideal candidate is a strategic thinker and hands-on executor, able to lead without direct authority, manage conflicting priorities, and build strong partnerships across business, technology, and analytics teams. Success in this role requires a passion for innovation, a bias for action, and a proven track record of delivering results in highly matrixed, agile environments.

Key Responsibilities Strategic Coordination & Program Enablement

• Design and implement horizontal routines and governance structures that support cross-functional collaboration.
• Ensure strategic alignment between data product initiatives and enterprise transformation goals.
• Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution.
• Champion a product mindset, focusing teams on solving customer problems and delivering value, not just executing requirements.

Agile Delivery & Stakeholder Engagement

• Operate within a complex "scrum of scrums" structure, coordinating within multiple agile pods and delivery teams to achieve program milestones.
• Manage conflicting priorities and dependencies, ensuring transparency, accountability, and timely delivery.
• Build and sustain strong partnerships with business, technology, and analytics stakeholders.
• Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights.

Budgeting & Financial Oversight

• Support financial planning, budgeting, and resource allocation for data product initiatives.
• Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs.
• Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing.

User-Centric Product Design

• Translate business requirements into actionable product roadmaps, prioritizing features that drive revenue, efficiency, and client satisfaction.
• Lead the design and delivery of data products that provide bankers with a "single pane of glass" experience-centralizing insights, analytics, and next-best-action recommendations within business workflows.
• Champion intuitive user experiences, ensuring complex AI outputs are accessible, explainable, and actionable for bankers.

AI & Data Enablement

• Guide the development of AI-powered analytics engines for sales processes.
• Partner with data engineering, architecture, ML Ops and technology teams to ensure guiding the build out of robust data infrastructure including business layer,

data pipelines, data controls as well as relevant data needed for training ML solutions including and scalable model deployment.

Continuous Improvement & Innovation

• Define and track key performance indicators (KPIs) such as banker adoption, revenue impact, client engagement, and operational efficiency.
• Gather user feedback, conduct A/B testing, and leverage analytics to continuously refine product features and maximize business value.
• Stay abreast of emerging AI, data, and fintech trends, proactively identifying opportunities to enhance the AI Banker platform and maintain competitive advantage.
• Foster a culture of experimentation and responsible innovation ensuring adherence to ethics, privacy, model risks and other regulatory needs while balancing for rapid iteration.

Qualifications

• Strong understanding of data technologies and platforms such as Salesforce, Cloud/Data Engineering, Master Data Management, B2B / Company Databases.
• Proven experience leading large, complex transformation programs that integrate Data & AI/ML for driving business process change.
• Demonstrated ability to lead without direct reports, influence across organizational boundaries, and manage through ambiguity.
• Deep understanding of agile delivery models, including scrum of scrums and pod-based team structures.
• Exceptional communication, relationship-building, and stakeholder management skills.
• Prior experience in Financial Services or Management Consulting.

Education & Certifications

• Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote

Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. PDN-a09e4f9f-9a67-449d-a34f-7f26bd5cdf76