Essential Duties and Responsibilities:

● Provide technical support to customers via phone, email, and on-site interactions.

● Address customer inquiries about product functionality and troubleshooting.

● Coordinate with internal teams to resolve complex technical issues promptly.

● Document customer queries, resolutions, and feedback systematically.

● Conduct training sessions or product demonstrations for customers as needed.

● Assist in developing and updating user manuals and FAQs.

● Identify recurring issues and suggest improvements to product designs or processes.

● Ensure customer satisfaction through professional communication and timely resolution

Education and/or Work Experience Requirements:

● Minimum 2 years of experience in technical support or a related field.

● Bachelor’s degree in Biotechnology, Biochemistry, Biomedical Science, Bioinformatics, or B.Sc. IT (Preferred).

● Fluency in English and Hindi (mandatory).

● Understanding of Gujarati preferred.

● Strong problem-solving skills and technical aptitude.

● Excellent communication and interpersonal skills.

● Ability to multitask and work effectively in a fast-paced environment.

● Available On-site.

IT Park, Mota Varachha, Surat, Gujarat Training will be provided for candidates with the right attitude and learning mindset.

Application Process:

● Submit your resume and a cover letter detailing your experience and suitability for the role to hr@scanbo.com