
Rauda AI is a SaaS platform that automates customer service using generative AI to deliver instant, accurate responses across channels. It integrates with CRMs and back-office systems to resolve…

Rauda AI is a SaaS platform that automates customer service using generative AI to deliver instant, accurate responses across channels. It integrates with CRMs and back-office systems to resolve…
What they do: SaaS platform that automates customer service using generative-AI agents (text and voice) and integrates with CRMs/back-office systems.
Founded: 2024
Headquarters: Madrid, Spain
Founders / leadership: Ion Cuervas-Mons (CEO), Jorge Tercero (CTO)
Recent funding: 2.4M seed (Sep 1, 2025); total ~3.3M
Customer support automation and customer-lifecycle automation
2024
Data and Analytics
EUR 2.4M
Bonsai Partners joined; existing backers increased participation.
EUR 520K
Investors included Demium Capital, JME Ventures, Fides Capital and angel investors.
“Participating investors include JME Ventures, Bonsai Partners, Demium Capital, Fides Capital, and angel investors”
| Company |
|---|
Would you like to help build a modern Customer Support operation from the ground up? 🚀 At Rauda AI we’re looking for a Customer Support Team Lead who is passionate about people, operations, and delivering exceptional customer experiences.
This is not a traditional “supervisor” role. We’re looking for someone hands-on, proactive , and excited to help shape and scale a growing Customer Support operation within a fast-paced BPO environment. You’ll lead a small but impactful team, improve processes, drive performance, solve problems, and help us create a customer-centric culture from day one.
If you enjoy ownership, building structure, coaching people, and making things better every day — we’d love to meet you!
⚙️ What You’ll Do 🤝 Lead From the Front
⚙️ Own the Operation
📈 Drive Performance
🚀 Build & Improve
🤝 What You’ll Bring
🧠 How We Work At Rauda, autonomy and ownership are part of our culture. We move fast, but we care deeply about building things properly. This is a high-impact role where your ideas, decisions, and operational mindset will directly shape how the team grows. We believe in continuous improvement, transparency, collaboration, and learning fast.
🚀 Ready to help us build the future of customer support? Apply now and join Rauda!! About Us Rauda is an AI-powered Customer Operations company helping businesses automate customer support at scale. We combine artificial intelligence with human support teams to deliver fast, efficient, and high-quality customer experiences across all channels.
Our mission is simple: automate repetitive customer interactions so human teams can focus on complex cases where empathy, judgment, and problem-solving truly matter. Rauda works with some of the fastest-growing digital companies in Europe and is building the next generation of AI-first customer support operations.
Your next opportunity is in here somewhere. Sign up to explore 70,000+ startups and their open roles. No spam. No gamification. Just jobs.
70,000+
Startups
83,000+
Open Roles
4,500+
New This Week