
VetRec is an AI-powered veterinary clinical notes software designed to save veterinarians time by automating documentation workflows. Its flagship product, the AI Scribe, records consults, summarizes…

VetRec is an AI-powered veterinary clinical notes software designed to save veterinarians time by automating documentation workflows. Its flagship product, the AI Scribe, records consults, summarizes…
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Location: Remote (U.S.)
Schedule: This is a remote role supporting customer coverage between 8 a.m.- 8 p.m. ET, primarily Monday - Friday. Shifts will fall within this window and may vary based on team coverage needs. Occasional weekend coverage may be required with advance notice and shared across the team.
About The Role You’ll be the first point of contact for our users, delivering fast, clear, and helpful support through our chat system. You’ll triage and resolve customer inquiries, manage and document support tickets, and collaborate across teams to keep clinics and hospitals running efficiently.
This role sits at the center of VetRec’s customer experience. You’ll support doctors and technicians as they troubleshoot issues, learn new workflows, and get consistent value from our AI-powered scribing platform.
We’re looking for someone who’s passionate about improving veterinary medicine, loves helping people, and thrives in a fast-paced, collaborative startup environment.
What You’ll Be Doing
Who You Are
Bonus Points For
What Success Looks Like
Our Values
Why VetRec
At VetRec, you’ll be on the front lines with our customers, helping veterinary organizations leverage AI to improve medical documentation and patient care.
You’ll join a mission driven team building something people genuinely need. We move fast, collaborate closely, and care deeply about every customer interaction.
As part of a small, high-impact team, your work will have immediate visibility. You’ll work directly with Engineering, Product, and Customer Success to help evolve a platform that’s transforming how veterinarians work, giving them more time with patients and less time on paperwork.
If you love solving problems, thrive in fast-paced environments, and want to make a real impact in veterinary medicine, we’d love to meet you.
About VetRec VetRec is an AI powered veterinary assistant that streamlines clinical documentation. We generate medical notes, reports, and summaries, and help transform patient records into structured, usable data.
We integrate with major PIMS systems and are HIPAA and SOC 2 Type II compliant.