🫠 Not a 9-5. Building a startup is hard. Building a great startup is even harder. We want to build a generational company that we'd want to work in, and that our friends would want to work in.

✨ Close environment. You'll work directly with founders day-to-day and build the company with us. We have daily lunches with the entire team (covered by us).

💪 Freedom. Lots of freedom here — but that means lots of responsibility, too. No micromanagement, just trust and autonomy.

🙏 Care. We've actually visited our customers in person, making real-life documentaries with them and hearing out their stories. Each customer we serve is an actual human, not just a big enterprise, and that keeps a lot of why we do what we do.

Read more about what the culture at Sintra is like.

We're looking for a Customer Support Specialist , who would be the friendly face of Sintra, ensuring our customers receive the best possible experience.

🛠 Responsibilities:

• Handle customer inquiries across support channels
• Resolve issues quickly and accurately
• Contribute to a seamless overall customer journey
• Build and maintain support automations
• Collaborate closely with the development team on technical or complex cases
• Document feedback and escalate issues as needed

🎯 Requirements:

• At least 1 year of experience in customer service , ideally in B2B SaaS or consumer products.
• Ability to work evening shifts (17:00 PM to 1:00 AM) on a shift-based schedule.
• Proficiency in English at a professional (or ideally bilingual or native) level.
• Experience in building automations and workflows would be an advantage.
• High energy, proactive mindset, and a readiness to assist.

🙌 About our perks:

• Compensation: Salary range for this role is €2,500-3,000 EUR gross / month depending on expertise and experience.
• Health & Wellness: Health insurance, gym membership with personal trainer option, team lunch at the office.