What will you be doing?

• Supporting customers with platform and data-related queries as first-line (L1) support
• Onboarding new users and helping them use our platform and imagery effectively
• Troubleshooting issues and escalating to technical teams where needed
• Managing support tickets and keeping customers updated on progress
• Working closely with engineering teams to resolve more complex issues
• Identifying recurring problems and contributing to improvements

What You’ll bring

• A strong customer-first mindset and clear communication style
• The ability to understand technical products and explain them simply
• Ability to manage issues and work with ticketing systems
• Interest or knowledge in geospatial data, satellite imagery, or data platforms
• A proactive approach, with a focus on solving problems and improving processes
• The ability to stay organised and effective when handling multiple requests

This role can be based in any of our European Locations

To apply, you must have the legal right to work in our chosen location.

When applying, please submit your CV in English.

Why Open Cosmos?

• Work at the cutting edge of space technology with customers around the globe.
• A mission-driven company making space accessible to help solve real-world challenges.
• A diverse, ambitious, and supportive team.