About WhiteBridge

WhiteBridge.ai is a Vilnius-based AI product used by businesses worldwide to research people - prospects, candidates, or partners - before engaging with them. You type in a name, and within two minutes the platform pulls together everything publicly available about that person from across the internet: professional background, social presence, potential red flags, and more - structured into a clean, readable report. Our customers are primarily sales teams, recruiters, and due diligence professionals who need reliable people intelligence, fast. We have over 60,000 customers globally and are growing.

Role Overview

We are looking for a Customer Support Specialist who goes beyond ticket resolution. The ideal candidate combines strong communication skills with a technical mindset - someone capable of not only handling customer inquiries effectively, but also identifying inefficiencies in support workflows and taking initiative to automate and improve them.

Key Responsibilities

• Respond to customer support tickets in a timely and professional manner
• Analyze recurring issues and complaints, prioritizing them by impact and frequency
• Design, implement, and optimize automated support workflows
• Identify upsell and downsell opportunities and support their automation
• Prepare clearly structured task briefs for the development team based on support findings
• Maintain and report on support performance metrics
• Collaborate closely with the product and engineering teams to resolve systemic issues

Requirements

• Experience with AI-driven automation tools (e.g. Make, n8n, Zapier or equivalent)
• Fluent written English - the majority of our customer base is English-speaking
• Analytical thinking and attention to detail
• Ability to work independently and take ownership of processes
• Interest in understanding the product, not just executing tasks

What We Offer

• Gross salary starting at 1100 EUR net, depending on experience
• Full-time position, working hours aligned with the Lithuanian time zone
• Flexible work arrangement: fully remote or from our Vilnius office