
iClosed is an all-in-one scheduling platform designed to help sales teams capture drop-offs, qualify leads, route them to appointment setters or closers, and sync with CRMs. It addresses issues like…

iClosed is an all-in-one scheduling platform designed to help sales teams capture drop-offs, qualify leads, route them to appointment setters or closers, and sync with CRMs. It addresses issues like…
Remote | Full-time
About iClosed
iClosed is a fast-growing SaaS platform for high-ticket sales teams. We help closers, agencies, and sales orgs capture leads, book calls, manage pipelines, and track performance — all in one place.
We’re hiring a Customer Support Lead to own the technical backbone of our customer experience. You’re the person who fixes things, debugs fast, trains agents, and makes sure no customer stays stuck.
About the Role
This is a technical leadership role, not a people-management title. You’re the smartest person in the room when something breaks. You jump on calls, debug live, and get things working.
You’ll manage support agents (Philippines-based, EU + US shifts), train them weekly, and handle every L2 escalation they can’t resolve in 15 minutes. You also build the systems — knowledge base, macros, AI-queryable docs — that make support faster every week.
You work closely with Product and Dev on bug triage and customer feedback. You report directly to the Head of Operations.
If you like staying behind a ticket queue all day, this isn’t for you. If you love solving hard problems fast and making support actually good — keep reading.
What You’ll Own
What We’re Looking For
Nice to Have
What We Offer
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