Company Description CoverSure is an AI-first InsurTech, focused on redefining the insurance experience for people in India. The company uses data-led customization to help policyholders understand and use their insurance products more effectively. CoverSure is building India’s most loved insurance platform by simplifying complex insurance journeys. Team members join a mission-driven environment that prioritizes protection, peace of mind, and long-term value for consumers.

Role Description This is a full-time, on-site Customer Support Executive role based in Mumbai. The Customer Support Executive will handle customer queries across phone, email, chat, and in-app channels, ensuring timely, accurate, and empathetic responses. Responsibilities include guiding customers through policy details, claims-related questions, and platform usage, as well as escalating complex issues to relevant internal teams. The role involves tracking and documenting interactions in support tools, following standard operating procedures, and contributing feedback to improve FAQs, help content, and support processes. The Customer Support Executive will collaborate closely with product, operations, and technical teams to resolve issues and enhance overall customer satisfaction and trust in CoverSure’s platform.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with the ability to handle queries professionally and empathetically.
• Experience in maintaining high Customer Satisfaction, including managing feedback, resolving complaints, and following up to ensure closure.
• Proficiency in Online Support channels such as email, chat, and in-app messaging, with clear and concise written communication.
• Ability to provide basic Technical Support related to app navigation, account access, and simple troubleshooting, coordinating with tech teams when needed.