Contractzy offers an AI-powered end-to-end contract lifecycle management (CLM) software designed for teams of all sizes. The platform streamlines the entire contract process, from creation and negotiation to approval, signing, storage, and tracking. Key features include AI Risk Analysis, AI Contract Summary, and AI Metadata Extraction, which help businesses mitigate risks, understand contracts faster, and extract critical data with high accuracy. Contractzy caters to various departments like Legal, Procurement, Finance, Sales, and HR, and serves industries such as Fintech, Automobile, Manufacturing, Healthcare, SaaS/IT, and Real Estate. The company's value-driven approach emphasizes innovation, security, user-centric design, and scalability, with a mission to empower businesses with smarter, faster, and more efficient legal solutions. They highlight measurable impacts like a 77% reduction in contract lifecycle time, a 52% increase in faster contract retrieval and analysis, and an 82% faster contract approvals. Contractzy is an ISO 27001:2022 certified company.
Contractzy offers an AI-powered end-to-end contract lifecycle management (CLM) software designed for teams of all sizes. The platform streamlines the entire contract process, from creation and negotiation to approval, signing, storage, and tracking. Key features include AI Risk Analysis, AI Contract Summary, and AI Metadata Extraction, which help businesses mitigate risks, understand contracts faster, and extract critical data with high accuracy. Contractzy caters to various departments like Legal, Procurement, Finance, Sales, and HR, and serves industries such as Fintech, Automobile, Manufacturing, Healthcare, SaaS/IT, and Real Estate. The company's value-driven approach emphasizes innovation, security, user-centric design, and scalability, with a mission to empower businesses with smarter, faster, and more efficient legal solutions. They highlight measurable impacts like a 77% reduction in contract lifecycle time, a 52% increase in faster contract retrieval and analysis, and an 82% faster contract approvals. Contractzy is an ISO 27001:2022 certified company.
You will serve as the primary point of contact between customers and the Product Development team. The role involves understanding customer requirements, coordinating with internal teams, and delivering effective solutions to enhance customer satisfaction. You will also contribute to promoting the company’s products and services while ensuring a high-quality customer experience.
Key Responsibilities
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
DevOps Engineer
Full-timeCambridge, GB
Full-time • Cambridge, GB
Mobile Developer
Part-timeBerlin, DE
Part-time • Berlin, DE
DevOps Engineer
Full-timeTel Aviv
Full-time • Tel Aviv
Data Scientist
InternshipMunich, DE
Internship • Munich, DE
Data Scientist
ContractHamburg, DE
Contract • Hamburg, DE
Software Engineer
InternshipNovi Sad, RS
Internship • Novi Sad, RS
Act as the main liaison between customers, the support team, and the product development team.
Respond to customer queries and service requests in a timely, professional, and customer-focused manner.
Develop and maintain strong customer relationships through effective networking and communication.
Gain an in-depth understanding of the company’s products and services to resolve customer issues efficiently.
Assess customer needs and potential, and recommend suitable subscription plans or services.
Maintain accurate and up-to-date customer records on a daily basis.
Analyze customer requirements and provide the most appropriate solutions.
Review, suggest, and implement process improvements to enhance service quality and efficiency.
Provide user training, onboarding, and initial hand-holding support.
Handle customer queries and complaints professionally, ensuring a positive customer experience.
Follow up with customers regarding subscription renewals and ongoing support.
Conduct product demonstrations and presentations for customers and prospects.
Actively troubleshoot, identify, assess, document, resolve, and/or escalate incidents and service requests within defined timelines and processes.
Deliver first-line support through the Service Desk by handling incidents and service requests via phone, email, intranet, or other channels.
Update incidents and tickets with detailed and relevant information in a timely manner.
Provide regular updates to customers regarding specific incidents and manage tickets through to resolution.
Escalate incidents as required, in line with the company’s escalation procedures.
Ensure all Customer Service Level Agreements (SLAs) are met or exceeded.
Document all customer interactions accurately on the customer’s account in the prescribed format.
Ensure strict adherence to customer confidentiality and data protection standards at all times.
Qualifications & Experience
BE / BTech in IT, CSE, ETC, or BCA.
1–2 years of experience in a customer-facing role within the technology sector.
Strong understanding of web technologies, SaaS platforms, and data protection principles.
Excellent customer service and communication skills.
