Together AI is a research-driven artificial intelligence company. We contribute leading open-source research, models, and datasets to advance the frontier of AI. Our decentralized cloud services empower developers and researchers at organizations of all sizes to train, fine-tune, and deploy generative AI models. We believe open and transparent AI systems will drive innovation and create the best outcomes for society.
Together AI is a research-driven artificial intelligence company. We contribute leading open-source research, models, and datasets to advance the frontier of AI. Our decentralized cloud services empower developers and researchers at organizations of all sizes to train, fine-tune, and deploy generative AI models. We believe open and transparent AI systems will drive innovation and create the best outcomes for society.
Core product: AI-native cloud for training, fine-tuning, and inference on optimized GPU clusters
Total disclosed funding: USD 533,500,000
Employee count: 329
Company Overview
Problem Domain
AI infrastructure and platform for training, fine-tuning, and inference of large generative models
Founded
2022
Industry
Software Development
Funding Track Record
Seed- May 2023
USD 20,000,000
Series A- November 29, 2023
USD 102,500,000
Series B- February 20, 2025
USD 305,000,000
Valuation reported at $3.3 billion
Strategic / Growth- March 13, 2024
USD 106,000,000
Investor Signal
“Participation from strategic investors including NVIDIA and Salesforce Ventures; multiple tier-one VCs across rounds”
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What we do
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Join the Team
Customer Support Engineer
On-SiteSan Francisco, CA, US
On-Site • San Francisco, CA, US
About The Role
As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.
Responsibilities
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
Product Designer
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Data Scientist
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Contract • Austin, US
Backend Developer
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Full-time • Jerusalem
Frontend Developer
Full-timeNiš, RS
Full-time • Niš, RS
Machine Learning Engineer
InternshipManchester, GB
Internship • Manchester, GB
Software Engineer
Full-timeBerlin, DE
Full-time • Berlin, DE
Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time.
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.
Requirements
5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.
About Together AI
Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure.
Compensation
We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $180K-260K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.
Equal Opportunity
Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
