
Ultra-fast, lowest-cost generative media. Powered by custom hardware, fueled by green energy. Deploy AI content effortlessly – no infrastructure or ML experts needed. By combining proprietary…

Ultra-fast, lowest-cost generative media. Powered by custom hardware, fueled by green energy. Deploy AI content effortlessly – no infrastructure or ML experts needed. By combining proprietary…
What they do: Generative media API offering ultra-fast, low-cost image (and media) generation via proprietary Sonic Inference Engine and custom hardware
Founded: 2023
Notable tech: Sonic Inference Engine®; REST & WebSocket APIs; support for Stable Diffusion ecosystem
Employees (approx.): 30
Funding to date (reported): $66M (aggregate reported)
Generative media inference (fast, cost-efficient image/video/audio generation for developers and enterprises)
2023
Software Development
$3M
Participation from LakeStar's Halo II, Lunar Ventures, Begin Capital, and Zero Prime (company announcement)
$13M
Participation from a16z Speedrun, Begin Capital, and Zero Prime (reported)
$50M
Reported total funding to date after this round: $66M; other participants reported include Comcast Ventures, Speedinvest, and Insight Partners
“Backed by institutional venture investors including a16z Speedrun, Insight Partners, Dawn Capital, Begin Capital, Zero Prime, Lunar Ventures, and others”
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Role Summary We're looking for a Customer Support Engineer to own technical support for developers and product teams using Runware's AI inference platform. This role focuses on diagnosing and resolving technical issues, supporting API integrations, and acting as a key escalation point between customers, engineering, and upstream providers. The role is critical to maintaining platform reliability, customer trust, and a high-quality support experience at scale.
What You'll Do
Requirements Core Requirements
**Mindset & Way of Working
Demonstrated ownership mindset, including (but not limited to):**
Strong differentiators:
Technical Environment (Exposure-Level) Candidates don't need prior experience with all of these, but should be comfortable in similar environments:
Benefits We're a remote-first collective, meeting in person twice a year to plan, brainstorm, celebrate wins, and enjoy some face-to-face time. We have core hours for cooperative working and calls, but outside of that your calendar is yours. Work the hours that let you perform at your peak while also building a healthy life.
Our release cycles are fast and intense, but they're followed by real downtime. After big pushes we expect the team to unplug, recharge, and come back ready & stronger than ever for the next leap.
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