Customer Support Engineer | Together AI · Teeming.ai
Together AI
Together AI is a research-driven artificial intelligence company. We contribute leading open-source research, models, and datasets to advance the frontier of AI. Our decentralized cloud services…
Together AI is a research-driven artificial intelligence company. We contribute leading open-source research, models, and datasets to advance the frontier of AI. Our decentralized cloud services…
Series B co-led by Prosperity7; reported valuation at $3.3B in coverage
Investor Signal
“Participation from strategic investors including NVIDIA and Salesforce Ventures; Series B led by General Catalyst and co-led by Prosperity7”
Founders
What we do
Join the Team
Customer Support Engineer
On-SiteSan Francisco Bay Area, US
On-Site • San Francisco Bay Area, US
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Who you are
3+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI or supporting a mission-critical API in SaaS
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization
What the job involves
Benefits
Competitive health insurance plans
Dental and vision insurance
Pre-tax flexible spending accounts
Mental health support and services
Income protection & retirement
401(k) plan
AD&D insurance
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As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI
You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert
As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings
This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment
Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge Kubernetes GPU clusters; ensure swift and effective solutions every time
Become a product expert in our GPU Cluster service, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers
