
Graid Technology is led by a dedicated team of experts with decades of experience in the SDS, ASIC, and storage industries and continues to push boundaries in data storage innovation by protecting NVMe-based data from the desktop to the cloud. Cutting-edge SupremeRAID™ GPU-based RAID removes the traditional RAID bottleneck to deliver maximum SSD performance without consuming CPU cycles or creating throughput bottlenecks, providing unmatched flexibility, performance, and value. With headquarters in Silicon Valley supported by a robust R&D center in Taiwan, we are globally committed to spearheading advancements in storage solutions. SupremeRAID™ is the best solution for NVMe infrastructure, designed and suited for a variety of performance-demanding workloads: — AI Training & ML — High-Performance Computing — Local Databases — SAN/NAS Storage Systems — 4K/8K Video Production & Streaming — High-Definition Auto, Aviation & Drone — Emergency Healthcare & Health Databases …and many more. For detailed product information, visit our website: www.graidtech.com

Graid Technology is led by a dedicated team of experts with decades of experience in the SDS, ASIC, and storage industries and continues to push boundaries in data storage innovation by protecting NVMe-based data from the desktop to the cloud. Cutting-edge SupremeRAID™ GPU-based RAID removes the traditional RAID bottleneck to deliver maximum SSD performance without consuming CPU cycles or creating throughput bottlenecks, providing unmatched flexibility, performance, and value. With headquarters in Silicon Valley supported by a robust R&D center in Taiwan, we are globally committed to spearheading advancements in storage solutions. SupremeRAID™ is the best solution for NVMe infrastructure, designed and suited for a variety of performance-demanding workloads: — AI Training & ML — High-Performance Computing — Local Databases — SAN/NAS Storage Systems — 4K/8K Video Production & Streaming — High-Definition Auto, Aviation & Drone — Emergency Healthcare & Health Databases …and many more. For detailed product information, visit our website: www.graidtech.com
Product: SupremeRAID — GPU-accelerated NVMe RAID software and appliances
HQ & R&D: Headquartered in Silicon Valley (Santa Clara), R&D center in Taipei, Taiwan
Recent funding: $30M Series B announced March 4, 2025
Target workloads: AI training/ML, HPC, databases, video production, SAN/NAS
Storage performance and resilience for NVMe-based infrastructure
2019
IT Services and IT Consulting
$450,000
$2,500,000
$15,000,000
$30,000,000
Participation from Yuanta Ventures, Delta Electronics Capital, Harbinger Venture Capital and returning Series A investors
“Led Series B by HH-CTBC Partnership with participation from strategic financial and corporate VCs indicating institutional and industry-backed interest”
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About Us
We develop GPU‑accelerated RAID for NVMe SSDs, delivering breakthrough performance for customers with demanding, latency‑sensitive, and data‑intensive workloads. Our customers count on us for deep technical expertise and highly responsive support as they integrate our solutions into their Linux and Windows environments.
Role Overview
As a Customer Support Engineer, you will be the primary technical partner for customers after the sale; owning installation, reproduction, troubleshooting, and performance tuning of our storage acceleration solution. You’ll collaborate closely with our Engineering, Product, and Sales teams to ensure seamless deployments and exceptional customer outcomes. Linux expertise is core for this, and Windows knowledge is a valuable bonus.
Guide customers through installation, configuration, and integration of our GPU‑accelerated RAID solution into their Linux-based environments.
Build clean reproduction environments, isolate drivers/firmware variables, analyze logs and traces, and deliver clear findings with actionable resolutions.
Investigate I/O behavior, latency, queue depth, and storage pipeline interactions; recommend tuning strategies for NVMe, GPU acceleration, PCIe, and OS subsystems.
Work closely with Engineering to communicate customer‑impacting issues, submit detailed bug reports, and influence product improvements.
Create high‑quality runbooks, diagnostic scripts, and technical guides to strengthen both internal and customer‑facing knowledge bases.
Required Qualifications
Preferred Qualifications
Nice To Haves
Why Join Us
How To Apply
Please include your resume along with a brief description of a technically challenging Linux issue you reproduced and resolved —including environment, debugging steps, tools used, and final resolution.