
Makersite is a cloud-based product data management tool that helps companies manage product sustainability, cost, and compliance. Product life cycle management involves making design decisions based on multiple criteria including cost, compliance, sustainability, and risk. Unfortunately, the data and expertise required to make these decisions are siloed. This protracts the process of innovation and increases its complexity. Today, the market solves this problem with vertical applications like PDM, ERP, CAD, EHS, SCM, etc. These mostly remain siloed due to the enormous costs of integration and keeping data synchronized. Therefore, analyses typically require exporting data to aggregation tools e.g. BI or excel before being used for analyses in specialist decision support applications. Results are typically delayed, some taking as much as 9 months, and therefore provide little support during the design process. Makersite provides results instantly and simultaneously across key product criteria. Makersite combines external and internal data sources to create a digital twin of a product in design. Artificial intelligence and its graph-based data model allow for ingesting, representing, and connecting heterogeneous data easily. Its native applications use algorithms to support analysis and decision-making based on multiple criteria simultaneously including should-costs, regulatory compliance, life cycle impacts (LCA), supply chain risk, etc. The API-first architecture allows for easy integrations into existing IT infrastructures thereby supporting systems and processes with richer, fresher, and more timely product data. This allows engineers to understand and improve their designs from the perspective of their regulatory compliance, environmental impact, supply risk, and cost of production, simultaneously. Companies can get results up to 40x faster than traditional methods while making their products better.

Makersite is a cloud-based product data management tool that helps companies manage product sustainability, cost, and compliance. Product life cycle management involves making design decisions based on multiple criteria including cost, compliance, sustainability, and risk. Unfortunately, the data and expertise required to make these decisions are siloed. This protracts the process of innovation and increases its complexity. Today, the market solves this problem with vertical applications like PDM, ERP, CAD, EHS, SCM, etc. These mostly remain siloed due to the enormous costs of integration and keeping data synchronized. Therefore, analyses typically require exporting data to aggregation tools e.g. BI or excel before being used for analyses in specialist decision support applications. Results are typically delayed, some taking as much as 9 months, and therefore provide little support during the design process. Makersite provides results instantly and simultaneously across key product criteria. Makersite combines external and internal data sources to create a digital twin of a product in design. Artificial intelligence and its graph-based data model allow for ingesting, representing, and connecting heterogeneous data easily. Its native applications use algorithms to support analysis and decision-making based on multiple criteria simultaneously including should-costs, regulatory compliance, life cycle impacts (LCA), supply chain risk, etc. The API-first architecture allows for easy integrations into existing IT infrastructures thereby supporting systems and processes with richer, fresher, and more timely product data. This allows engineers to understand and improve their designs from the perspective of their regulatory compliance, environmental impact, supply risk, and cost of production, simultaneously. Companies can get results up to 40x faster than traditional methods while making their products better.
Product: API-first Product Lifecycle Intelligence platform (digital twin) for sustainability, cost, compliance and supply-chain risk
HQ: Stuttgart, Germany
Founder / CEO: Neil D'Souza
Employees: 124
Funding: €60M Series B (Jul 22, 2025); prior $18M Series A (Oct 2022)
Product lifecycle decision support for manufacturers (silos across PDM/ERP/CAD/EHS/SCM inhibit timely, multi-criteria design analysis).
Manufacturing software / Product lifecycle intelligence
18000000.00
Series A announced Oct 18, 2022; participation from Translink Capital, KOMPAS, Planet A
60000000.00
Series B announced Jul 22, 2025; participation from SE Ventures and returning Series A investors
“Backed by multiple institutional investors including Lightrock, Partech, Hitachi Ventures, Translink Capital, Planet A and others”
At Makersite, we're pioneering the future of sustainable product development and digital collaboration. As a leading platform for product lifecycle management (PLM), we empower companies to make smarter, more sustainable decisions across their entire supply chain. Our cutting-edge software enables teams to design, prototype, and manufacture with transparency, efficiency, and responsibility—reducing environmental impact while optimizing performance.
We're a fast-growing, innovative company that thrives on creativity, collaboration, and continuous learning. If you're passionate about technology, sustainability, and creating meaningful impact, we’d love to hear from you. Join us and be a part of shaping the future of manufacturing and product innovation.
Customer Support Engineer (m/f/x) Remote, Hybrid (Berlin, Stuttgart, Munich, or remote within the EU) Full-time Services and Data
Ticket Handling & Escalation
Technical Expertise & Troubleshooting
Communication & Collaboration
Process Improvement & Documentation
Customer Interaction & Satisfaction
Experience: Minimum of 3 years in a technical support role within a complex B2B SaaS environment. Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
Technical Proficiency:
Knowledge: Strong understanding of SaaS solutions, particularly in the context of product supply chain and sustainable development.
Communication Skills: Excellent English proficiency (mother tongue), with strong written and verbal communication skills. Ability to explain technical solutions to both technical and non-technical users. Customer-focused mindset with patience and empathy.
Problem Solving: Strong analytical skills to diagnose and resolve complex technical issues. Ability to replicate issues in test environments and analyze logs/debugging outputs.
Collaboration & Documentation: Experience working with engineering and product teams to resolve escalated issues. Ability to document troubleshooting steps and update internal knowledge bases.