WelcomeHome Software

WelcomeHome Software provides advanced CRM solutions specifically designed for the senior living and home care industries. Their proprietary CRM platform helps sales and marketing teams work more…

AI FeaturesCRMCustomer SuccessHome CareIntegrationsReportingSales AutomationSenior Livingwelcomehomesoftware.com

WelcomeHome Software

WelcomeHome Software provides advanced CRM solutions specifically designed for the senior living and home care industries. Their proprietary CRM platform helps sales and marketing teams work more…

AI FeaturesCRMCustomer SuccessHome CareIntegrationsReportingSales AutomationSenior Livingwelcomehomesoftware.com

HQAtlanta, US

Team Size86

Open Jobs7

Total Funding-

Latest FundraiseUnknown

Join the Team

Customer Support Associate

HybridAtlanta, GA, US

Hybrid • Atlanta, GA, US

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About WelcomeHome

WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the Senior Living and Home Care industries. Since launch in 2019, we have experienced incredibly rapid growth.

Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting and internal politics.

WelcomeHome’s differentiation extends beyond providing the most technologically advanced, easiest to use software in the space. Clients receive world class support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.

About The Role

As Customer Support Associate, you will work directly with our Customer Experience team to ensure customers quickly adopt WelcomeHome and then continue to use and love our system. This role works 10:00 AM–6:00 PM EST to best support our clients in the central time zone.

Responsibilities include:

Answering support questions about the product and its features via phone and email
Drafting articles for use in training and for our support site
Building training modules for community Sales Directors
Elevating key customer needs to the company's senior leadership

This position is based in our Atlanta office. While Welcome Home supports hybrid work, employees for this role are only eligible after the onboarding period (3-6 months of full-time employment)

About You

The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success, with 1-3 years of working experience. In addition, you will have:

Excellent written and interpersonal communication skills
Desire to learn and ability to adapt
Critical thinking skills

What You'll Get

WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, paid parental leave, and unlimited PTO.

But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.