We’re hiring a Customer Support Specialist who understands sales ops and automations.
Location: Anywhere in the world — Remote
Experience: Minimum 2 year in technical CSR / CS roles
About the Role
Are you passionate about helping customers succeed and delivering exceptional experiences? Do you thrive on solving problems, guiding users, and making sure they get maximum value from a product? If so, we want you on our team.
You’ll work closely with Success, QA, Product, and Engineering to keep every interaction smooth, impactful, and aligned with customer goals.
What You’ll Own
• Answer customer inquiries via chat on Intercom (setup, integrations, workflow logic, routing, CRM connections).
• Fast response times required during office hours along with speedy resolutions while providing exceptional customer care service.
• Work inside Slack Connect channels with Business customers (fast response culture).
• Troubleshoot issues fast across: HubSpot, Close, Pipedrive, Zapier/Make, Stripe, Meta Pixel, GTM, Zoom, Slack.
• Help customers improve show rate, lead qualification, and routing logic using best practices.
• Record quick Looms to explain solutions clearly when it's not possible via chat.
• Collaborate with Success, QA and Product to report bugs, patterns, and feature requests.
Who We Want
SaaS CS experience (minimum 2 years).
- You’ve worked with tools like CRM (HubSpot/Close), Zapier, Make, Stripe, Meta, GTM.
- Experience with webpage/funnel builders and widget embedding
- Able to break down complex issues into simple steps.
- Has experience with webhooks and automations (Zapier/Make/N8N)
- Strong English communicator. Clear. Direct. (Speaking & Writing)
Nice to Have
• Experience with high-ticket funnels.
• You understand
sales and/or marketing
.
• Background in tech support.
• Ability to test flows, read logic, diagnose broken automations.
• French (fluent — optional)
What We Offer
• Work directly with the founding team.
• Remote, flexible schedule.
• Competitive rate.
• Long-term collaboration.
To Apply
Send:
- A short Loom (max 3 min) explaining your experience with SaaS and CS roles, and experience with automation tools.
- Your availability and salary expectations.
