Customer Success Team Manager | Alfa AI · Teeming.ai
Alfa AI
Alfa AI offers an AI-powered recruitment agent, Lisa, designed to automate the screening and interviewing of candidates. Lisa operates 24/7, reducing the time spent reviewing resumes by 95% and…
Alfa AI offers an AI-powered recruitment agent, Lisa, designed to automate the screening and interviewing of candidates. Lisa operates 24/7, reducing the time spent reviewing resumes by 95% and…
Product: AI-powered recruiter agent (Lisa) for automated sourcing, screening and interviewing
Founders: Alfie Whattam (co-founder, CEO); co-founders include Ed Godshaw and Dr. Linda Yu, PhD
Funding: $625,000 pre-seed / seed (Feb 2025) led by Fuel Ventures
Headcount (reported): 36 employees
Company Overview
Problem Domain
Recruitment / hiring automation for technical roles
Founded
2022
Industry
Software Development
Tech Stack
Google Analytics
Google Tag Manager
Content Delivery Network
DNSSEC
HSTS
Organization Schema
Viewport Meta
iPhone / Mobile Compatible
Apple Mobile Web Clips Icon
Global Site Tag
Funding Track Record
Pre-seed / Seed- 2025-02-18
625000 USD
Reported valuation at $6M
Investor Signal
“Fuel Ventures; additional investors reported: David Rowe, Chris Adelsbach, Pierre Decote”
Founders
What we do
Join the Team
Customer Success Team Manager
RemoteGB
Remote • GB
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Who are Fliplet?
Fliplet is the fastest-growing company in the rapid app development technology sector. We’re a start-up on a mission to help anyone create mobile or web apps without having any coding skills. Used by over 60 leading law firms and professional service companies, our product is unrivalled in the marketplace and as a result, we are growing.
Fliplet combines the benefits of no-code tools with the feature customisation of open-source software. We are an app building platform with global clients. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a fantastic reputation in the industry. We have over 120,000 users of our technology every month in over 20 countries. Our largest clients are in the law industry, but our client base is continuing to grow and we’re looking for ambitious people to join the next stage of our journey.
Mission: Lead and scale the CS function, ensuring successful delivery of client projects via Service Days, while balancing customer value, adoption, and commercial outcomes.
Key Responsibilities:
Experience & Attributes Required
Experience:
Proven experience leading Customer Success or Professional Services teams within a B2B SaaS organisation.
Strong background in delivering client projects, managed services, or service-day/consulting models.
Demonstrated success in driving customer adoption, product engagement, and measurable client outcomes.
Experience managing complex client escalations and high-value enterprise relationships.
Hands-on experience overseeing technical delivery teams (app builders, developers, or solution specialists).
Attributes:
A commercially minded leader who understands how adoption, delivery, and client outcomes drive renewals and expansion.
Strong communicator, able to simplify complex topics and create clarity across multiple teams.
Proactive, organised, and able to balance strategic thinking with hands-on leadership when required.
Comfortable making decisions, handling ambiguity, and managing competing priorities.
Highly collaborative, with the ability to work cross-functionally and bring people together around shared goals.
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Lead and coach the team of CS Developers (Senior & Junior), setting standards for delivery, adoption strategies, and customer outcomes (assessed via CSAT).
Own and oversee the delivery of Service Day projects for clients, ensuring they are scoped, managed, and delivered to a high standard.
Oversee the creation and execution of CS Strategic Plans aligned with account strategy and measurable client goals.
Partner with Account Managers to drive revenue expansion and commercial alignment of CS work.
Ensure all CS activities are commercially viable, delivered within the scope of purchased Service Days, and tracked against contracts.
Conduct client adoption reviews and app value assessments to inform Service Day scoping.
Maintain a close relationship with Support to spot trends, coordinate communication for widespread or high-impact issues, and lead the CS response to client escalations.
Use insights from Support interactions to inform client strategy, service design, and continuous improvement initiatives.
Track and report on customer adoption metrics (e.g. CSAT, LCP, Health Scores, Service Day ROI).
Lead continuous improvement of CS methodology, tools, processes, and templates.
Mentor and coach CS team members, supporting skills growth and professional development.
Balance operational leadership with occasional hands-on delivery when required to support client success or cover capacity needs.
Act as an escalation point for complex client situations or delivery challenges.
Lead the CS team in setting goals, defining targets, and establishing OKRs, ensuring alignment with overall account strategy and organizational objectives.
Monitor progress, provide guidance, and adjust plans as needed to drive consistent team performance and client outcomes.
Oversee team capacity and resource planning to ensure the CS team can meet client demands.
Lead hiring initiatives when needed, including defining roles, interviewing candidates, and onboarding new team members to maintain a high-performing, scalable team.
Familiarity with customer health scoring, CSAT, and operational performance metrics.
Experience working closely with Product, Support, and Account Management functions to align on client strategy.
Strong operational skills, including capacity planning, process improvement, and reporting.
Prior experience managing, coaching, and developing team members.
Empathetic and people-focused, with a genuine commitment to team development and client success.
Analytical mindset with the ability to interpret customer data, health scores, and operational metrics to guide action.
Process-driven with a focus on quality, consistency, and continuous improvement.
Calm and steady under pressure, especially during escalations or high-stakes client situations.
