About Binclusive

Binclusive is a B2B enterprise SaaS platform on a mission to make digital products and content accessible to people with disabilities. We help organizations identify, monitor, and resolve accessibility issues across their websites, applications, and digital content — turning compliance into a competitive advantage and inclusion into a measurable outcome.

We work with leading enterprises across Turkey and the region, including Turkcell, QNB, TAV Airports, and Lacoste, helping them deliver inclusive digital experiences to millions of users. As we scale, we're looking for people who care deeply about accessibility, customers, and building something meaningful.

About the Role

As our Customer Success Specialist, you will own the post-sales journey of our enterprise customers. You'll be the trusted partner who makes sure customers not only adopt Binclusive successfully, but get measurable value from it every day. You'll work cross-functionally with Sales, Product, and Engineering to keep our customers happy, engaged, and growing.

This is a high-impact role for someone who thrives in customer-facing work, enjoys solving problems, and wants to shape how a fast-growing SaaS company builds its customer success function.

What You'll Do

• Lead the onboarding of new enterprise customers, ensuring a smooth transition from sales to active use of the platform

• Drive product adoption by tracking customer usage, identifying engagement gaps, and proactively helping customers extract more value from Binclusive

• Serve as the primary point of contact for customer questions — resolving them directly or coordinating with internal teams to ensure timely resolution

• Run customer meetings, product walkthroughs, and training sessions to help users and stakeholders understand how to use Binclusive effectively

• Monitor customer satisfaction using metrics such as NPS and CSAT, and turn feedback into actionable improvements

• Create educational content — guides, tutorials, FAQs, and best-practice resources — that helps customers get more out of the product

• Identify expansion and upsell opportunities, and partner with Sales to grow accounts

What We're Looking For

• Experience working with enterprise customers, ideally in a Customer Success, Account Management, or related role (SaaS background is a strong plus)

• Excellent communication skills in both Turkish and English — you can explain complex topics simply and build trust quickly

• Strong problem-solving mindset; you take ownership and find ways to unblock customers

• Resilience under pressure and the ability to manage multiple priorities in a fast-paced environment

• Previous startup experience is a plus

• A genuine interest in digital accessibility and inclusion is a big bonus

Work Setup

Hybrid — 2 days per week at our office in 4. Levent, Istanbul.

What We Offer

• Competitive base salary plus a performance-based bonus structure

• Pluxee meal card

• The chance to work on a product that genuinely makes the digital world more inclusive

• A small, ambitious team where your work has visible impact from day one.