We’re hiring a Customer Success Specialist who understands sales ops / marketing.
iClosed.io is the scheduler and sales ops platform used by some of the fastest-growing coaching, agency, and SaaS companies in the world. We help teams capture more leads, qualify smarter, and book more calls — and our customers expect answers fast.
Watch this 5-min loom of Isma, founder of iClosed.io https://www.loom.com/share/7a8f717aeb7f4183aeef21bfa4d45947
What You’ll Own
- Guide new customers through onboarding (setup, integrations, workflow logic, routing, CRM connections).
- Troubleshoot issues fast across: HubSpot, Close, Pipedrive, Zapier/Make, Stripe, Meta Pixel, GTM, Zoom, Slack.
- Help customers improve show rate, lead qualification, and routing logic using best practices.
- Work inside Slack Connect channels with Business customers (fast response culture).
- Record quick Looms to explain solutions clearly.
- Collaborate with Product to report bugs, patterns, and feature requests.
Who We Want
- SaaS CS experience (minimum 3 years).
- You understand
sales and/or marketing
.
- You’ve worked with tools like CRM (HubSpot/Close), Zapier, Make, Stripe, Meta, GTM.
- Able to break down complex issues into simple steps.
- Strong English communicator. Clear. Direct.
Nice to Have
- Experience with high-ticket funnels.
- Background in onboarding, tech support, or sales ops.
- Ability to test flows, read logic, diagnose broken automations.
What We Offer
- Work directly with the founding team.
- Remote, flexible schedule.
- Competitive rate.
- Long-term collaboration.
To Apply
Send:
- A short Loom (max 3 min) explaining your experience with SaaS + automation tools.
- Examples of CS or onboarding work you’ve done.
- Your availability and salary expectations.
