About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI 's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

About the Role

As a Customer Success & Solutions Consultant, you’ll play an integral role throughout the entire customer lifecycle — from early solutioning and onboarding, to project delivery, and long-term account success. This is a client-facing role that blends elements of presales, solution delivery, and customer success . You'll work closely with internal teams and enterprise clients to ensure a seamless experience, delivering real impact with our AI-driven solutions.

Key Responsibilities

1. Presales & Solution Scoping

• Support solution architects and sales in understanding client needs and drafting solution proposals.
• Attend client meetings and help prepare presentation materials and demos.
• Assist in preparing business cases, responding to RFPs/RFIs, and client onboarding materials.

1. Project Delivery & Onboarding

• Organize, plan, and execute the onboarding of new clients, ensuring a smooth and timely project go-live.
• Coordinate with internal stakeholders (R&D & CX team) to meet delivery timelines and quality benchmarks.
• Manage change requests and lead incident resolution, aligning with service-level agreements (SLAs).

1. Customer Success & Account Growth

• Conduct regular client engagements such as QBRs, training sessions, and roadmap planning.
• Monitor product adoption metrics and usage trends; identify at-risk accounts and proactively act to reduce churn.
• Lead solution optimization initiatives by identifying gaps and forming cross-functional task forces to improve performance.
• Understand client needs and recommend upsell opportunities that align with their growth stage and business model.

Key Requirements

• Candidates with relevant project experience, or strong interest in enterprise technology will be prioritised.
• Degree in Business, Technology, Communications, or a related field.
• For experienced applicants: 3–5 years in customer-facing roles such as consulting, account management, or presales.
• Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
• Fluency in English & local language (Bahasa Melayu) is required. Competency in spoken and written Mandarin would be a strong advantage.

Capabilities & Personality Fit

• Clear, confident communicator with a collaborative and empathetic mindset.
• Proactive problem-solver with a strong sense of ownership and follow-through.
• Able to analyse data to spot trends and make evidence-based decisions.
• Adaptable and thrives in a fast-paced, high-growth environment.
• Organised and efficient with excellent time management skills.

Why Join Us?

• Exposure to diverse projects across fintech, martech, and enterprise AI domains.
• Direct client-facing experience from day one with hands-on support.
• Opportunities for cross-functional collaboration with Product, R&D, and Commercial teams.
• Structured onboarding and career development to help you grow into a future Solutions Leader or Strategic CSM .