Hive Science is a tech start-up whose technologies are in use by many of the world's largest brands including Land Rover, Edward Jones & numerous other Fortune 500 companies. The Hive platform delivers intelligence at the intersection of quantitative social psychology, behavioral science & AI/ML to accelerate and transform how marketing work gets done. We're looking for someone to join our team and get on board this rocket ship with us.

About the role:

We're expanding our Customer Experience team and looking for a customer success professional with a background in psychology, behavioral science, or UX research who thrives at the intersection of customer relationships and applied science.

This isn't a research position—it's a high-touch, relationship-driven customer success role where you'll serve as the primary point of contact and trusted advisor for multiple Fortune 500 clients. You'll translate psychological insights into business value, guide customers through the platform, and drive retention and expansion through systematic processes and exceptional service delivery.

If you've worked in customer success, account management, consulting, or agency roles and have a psychology/behavioral science background that helps you speak confidently and fluently about the psychology of decision making, we want to hear from you.

• Hybrid role: must be located within commuting distance to Minneapolis 3 days per week
• Eligibility: Candidates must have US work authorization (we're unable to sponsor visas at this time)
• Employment: Full-time, contract-to-hire based on performanceFull-time contract with goal of transitioning to permanent W-2 employment

What you'll do day-to-day:

You'll thrive here if you:

Requirements:

Customer Success Foundation:

• 2+ years in customer-facing roles: customer success, account management, consulting, or agency work
• Proven track record of managing multiple customer relationships and driving retention
• Strong presentation skills with experience presenting to senior stakeholders
• Process-oriented approach with attention to detail and systematic execution
• Proficiency with CRM and project management tools (Trello, Zapier, etc.)

Psychology/Behavioral Science Background:

• Bachelor's degree minimum in Psychology, Behavioral Science, Cognitive Science, or related field (Master's preferred but not required)
• Working knowledge of social psychology, behavioral science, or related concepts
• Ability to discuss psychological constructs confidently and fluently with customers
• Experience with experimental design, A/B testing, or research methodology is a plus

Core Competencies:

• Exceptional communication and storytelling ability
• Strong analytical and problem-solving skills
• "Solve the problem" mindset—scrappy and agile
• Customer service excellence with passion for helping customers win
• Comfort with ambiguity and ability to build processes from scratch

What we're NOT looking for:

We're not looking for career academics or researchers. If your passion is publishing papers or advancing psychological theory, this isn't the right role. We need someone who gets energized by customer wins, business outcomes, and building lasting relationships—and who brings psychology expertise as a powerful tool in service of those goals.

Additional Information

• Competitive compensation with performance-based incentives tied to customer success metrics
• Career progression opportunities to Senior Hive Scientist and Customer Success leadership roles
• Work with cutting-edge methodologies in psychological science applied to real business problems