About ShipIn

ShipIn Systems is the world’s first FleetVision Platform, unlocking ship-to-shore collaboration for global maritime fleets with AI-powered maritime CCTV and visual analytics. Our platform proactively alerts shipowners, managers, and seafarers to onboard events in real time, enhancing safety, security, and operational efficiency across fleets worldwide.

About the role

As our Customer Success Manage r, you’ll manage a portfolio of enterprise customers in the maritime industry across Greece and the region, serving as a trusted advisor throughout their journey. You will serve as the main point of contact for day-to-day guidance and execution, ensuring smooth implementation and ongoing partnership

Key Responsibilities

Lead discovery sessions to understand customer objectives, processes, and operational challenges, ensuring optimal use of ShipIn's suite of solutions.

Nurture high-impact engagements through monthly and quarterly business reviews, demonstrating ShipIn’s performance and value to key stakeholders to secure long-term renewals

Collaborate closely with Account Managers, Product, and Operations to ensure alignment and successful solution delivery. Share key insights about ShipIn’s product and processes internally to help point the company's roadmap in the right direction.

Qualifications

• Direct onboard experience as a captain is required
• 4+ years of experience in Customer Success, Project/Program Management, or similar roles in SaaS or enterprise software. Experience in B2B Maritime companies is an advantage
• Strong customer-facing experience, including managing multiple stakeholders and influencing decision-makers
• Strong analytical skills and the ability to break down business problems into actionable recommendations
• Excellent communication and relationship-building skills in Greek and English
• Highly organized, proactive, and able to manage multiple projects in parallel
• Extensive experience in the maritime industry with a thorough understanding of vessel operations, safety protocols, and compliance standards.