Territory and Customer Scope This position will manage customers in the Greek market and will also be the Customer Success Manager for one of Orca AI’s strategic customers in Cyprus. The role requires regular travel between Athens and Cyprus (weekly). Travel frequency may change over time based on customer needs, project phases, and business priorities.

Responsibilities

• Own the implementation process for new customers, including onboarding and product training, and maintain ongoing responsibility for customer health, satisfaction, retention, and growth.
• Build and maintain strategic, trusted advisor relationships with senior customer stakeholders, including decision makers, operations leaders, technical and safety managers, and vessel leadership.
• Drive value realization by advising customers on best practices and optimal usage of Orca AI products within their operational environment.
• Act as the voice of the customer internally and contribute to product feedback and roadmap discussions.
• Partner closely with Sales and Product teams to identify upsell, cross-sell, and expansion opportunities.
• Leverage strong product knowledge to ensure customers achieve measurable outcomes and long-term value from Orca AI solutions.

Requirements

• 3 or more years of experience in Customer Success, Account Management, or similar customer-facing roles within a B2B SaaS or enterprise technology environment.
• Proven experience working with senior stakeholders and decision makers in complex B2B organizations.
• Strong technical aptitude and experience working with software-based solutions in a SaaS environment. Familiarity with AI and computer vision technologies is an advantage.
• Excellent prioritization, organizational, and process management skills, with a strong sense of ownership and accountability.
• Native level English with excellent written and verbal communication skills.
• Exceptional interpersonal skills and the ability to build trust across multiple customer personas.
• Ability to thrive in a fast-paced, dynamic, and evolving environment.
• Team-oriented mindset with strong cross-functional collaboration skills.
• Bachelor’s degree.

Nice to Have Commercial experience, including exposure to renewals, expansions, or revenue growth initiatives.

Background or experience in the maritime industry.