
Mach9 is a geospatial production software company that leverages artificial intelligence to convert massive-scale LiDAR scans into 2D and 3D engineering models. Their flagship product, Digital Surveyor, aims to process data up to 30x faster and at half the cost of manual methods, serving the infrastructure sector. The company was founded in 2021 by researchers from Carnegie Mellon Robotics Institute with experience in AI for autonomous vehicles. Mach9's mission is to accelerate global infrastructure development by providing fast and efficient geospatial production solutions. They have processed over 7,000 miles, identified more than 20 feature types, and saved over 450,000 hours. Mach9 has integrated its Digital Surveyor with Esri ArcGIS, allowing ArcGIS users to streamline the conversion of mobile mapping data into GIS deliverables and update GIS systems with the latest as-built information. The company has secured $12 million in seed funding led by Quiet Capital.

Mach9 is a geospatial production software company that leverages artificial intelligence to convert massive-scale LiDAR scans into 2D and 3D engineering models. Their flagship product, Digital Surveyor, aims to process data up to 30x faster and at half the cost of manual methods, serving the infrastructure sector. The company was founded in 2021 by researchers from Carnegie Mellon Robotics Institute with experience in AI for autonomous vehicles. Mach9's mission is to accelerate global infrastructure development by providing fast and efficient geospatial production solutions. They have processed over 7,000 miles, identified more than 20 feature types, and saved over 450,000 hours. Mach9 has integrated its Digital Surveyor with Esri ArcGIS, allowing ArcGIS users to streamline the conversion of mobile mapping data into GIS deliverables and update GIS systems with the latest as-built information. The company has secured $12 million in seed funding led by Quiet Capital.
Founded: 2021 (Carnegie Mellon Robotics Institute researchers)
Headquarters: San Francisco
Product: Digital Surveyor — AI-driven geospatial production for LiDAR and imagery
Seed raise: $12M led by Quiet Capital (Nov 14, 2024)
Scale claims: Processes thousands of miles; claims up to 30x faster and half the cost vs manual
Geospatial production, surveying, infrastructure engineering, transportation and telecom asset mapping.
2021
Technology, Information and Internet
$12,000,000
Seed round announced Nov 14, 2024; named participants include Overmatch Ventures, Kyle Vogt, Amar Hanspal, Scott Belsky, and Gokul Rajaram.
“Participation from notable angel/strategic investors and a seed lead (Quiet Capital) indicating venture backing to scale team and product”
| Company |
|---|
The role Join Mach9 as our Customer Success Manager and become the reason our customers stay, grow, and advocate for us.
You will own the post-sale relationship with Mach9 customers, from onboarding through renewal and expansion. Your mission is to make customers wildly successful with our platform so they process more miles, expand their usage, and become champions who bring Mach9 into new projects and teams within their organizations.
This is a hands-on role. You will guide customers through onboarding, manage their ongoing projects, respond to support requests, and proactively surface opportunities for them to get more value from Mach9. You will work directly with surveyors, engineers, and project managers at DOTs, AEC firms, and infrastructure owners who are using our platform to transform how they build digital maps.
Mach9 is changing an industry that has operated the same way for decades. You will be the face of Mach9 for active accounts, the voice of the customer internally, and the engine behind our land-and-expand growth motion. As our first dedicated CSM, you will also help define the processes and best practices that scale customer success at Mach9.
What You'll Do
In a given week, you might
You may be a right fit if you
Nice to have