What You'll Do

• Own the customer relationship post-sale. Be the primary point of contact for your portfolio of up to 50 accounts, building trust and ensuring they see Mach9 as a true partner.
• Drive onboarding and time to value. Guide new customers from signed contract to first successful project.
• Run customer projects and programs. Manage timelines, coordinate communications, handle user management, triage support tickets, and deliver reports and presentations that keep projects on track.
• Fuel our land-and-expand motion. Proactively identify opportunities for customers to expand usage and drive increases in spend, volume, and frequency.
• Write winning proposals. Craft compelling proposals that help customers justify Mach9 for new projects and government contracts.
• Surface product insights. Capture customer feedback and communicate feature needs to the product and engineering teams.

In a given week, you might

• Run an onboarding call with a new customer and set up their team in the platform.
• Check in with a surveying firm to review recent projects and identify expansion opportunities.
• Write a proposal for a customer responding to a state RFP.
• Build a presentation showing ROI and project outcomes for a customer's internal stakeholders.
• Join a discovery call, then document a feature request for the product team.
• Proactively reach out to an account whose usage has dropped to re-engage them.

You may be a right fit if you

• Have project management instincts: organized, timely, detail-oriented, and relentless about follow-through.
• Communicate clearly and confidently with customers, whether on a call, in an email, or in a presentation.
• Build relationships easily and can connect with surveyors, engineers, project managers, and executives alike.
• Exercise good judgment about when to handle something yourself versus when to escalate.
• Operate with high agency, managing multiple accounts and priorities without needing constant direction.
• Can create compelling presentations and written materials.
• Are comfortable with HubSpot, Notion, Google Workspace, or similar tools.
• Genuinely care about customers succeeding, not just responding to their requests.

Nice to have

• Experience in AEC, surveying, infrastructure, or geospatial industries
• SQL or basic data fluency for pulling reports and analyzing usage
• Background as a project manager at an engineering or surveying firm