Client Onboarding & Training

• Guide new customers through onboarding, ensuring a smooth transition and full understanding of Syroco’s solutions.
• Provide training and resources to enable clients to maximise the value of our technology.

Account Management

• Serve as the trusted advisor and main point of contact for client accounts.
• Proactively address client needs and provide solutions to enhance their experience with Syroco.
• Regularly monitor client satisfaction, usage patterns, and performance outcomes.

Customer Advocacy & Retention

• Build strong, long-lasting relationships with key stakeholders.
• Advocate for customer needs internally, collaborating with cross-functional teams to address challenges.
• Implement strategies to ensure high retention rates and identify opportunities for upselling or cross-selling.

Performance Monitoring & Insights

• Analyse customer data to measure implemented solutions' success and identify improvement areas.
• Prepare and deliver periodic performance reports to clients, highlighting achieved outcomes and future opportunities.

Collaboration with Internal Teams

• Work closely with sales, product, and engineering teams to ensure client feedback influences product development.
• Act as the voice of the customer during internal discussions, ensuring their needs are central to strategic decisions.

Growth Opportunities

• Identify potential for account expansion and lead initiatives to introduce additional services or solutions.
• Collaborate with the sales team to drive renewals and incremental revenue growth.

Qualifications and Experience

• 3–5 years of experience in customer success, account management, or a related role, preferably in a tech or sustainability-focused company.

Skills

• Exceptional communication and interpersonal skills, with the ability to build rapport and trust.
• Analytical mindset to interpret data and derive actionable insights.
• Problem-solving ability with a proactive and solution-oriented approach.
• Strong organisational and time management skills.
• Professional English required.

Technical Proficiency

• Familiarity with Data visualisation tool (e.g. Tableau software).
• Understanding of data-driven solutions and sustainability-focused technologies is a plus.

Education

• Bachelor’s degree in Business, Engineering, Environmental Science, or a related field.
• Personal Attributes:
• Passion for sustainability and innovation.
• A collaborative team player with a customer-first mindset.
• Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment.

Nice to have

• Seafarer experience

What We Offer

• Competitive compensation package commensurate with experience.
• Access to company equity.
• Collaborative work environment with a commitment to sustainability and excellence.
• Professional growth and development opportunities.
• Pleasant working conditions, close to the Vieux Port of Marseille.