Responsibilities include:

• Onboarding new clients by configuring the software to match the communities’ sales standards and terminology
• Training agency team members, whether on-site or via video conference
• Elevating key needs to the company's senior leadership
• Proactively driving value with our customer base to increase adoption and retention
• Contributing process and product improvement ideas to help maintain a high level of user and team satisfaction
• Mining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performance
• Conducting Quarterly Business Reviews with our clients’ sales leaders

This position is based in our Atlanta office . While WelcomeHome supports hybrid work (3 days in office, 2 at home), employees are only eligible after 6 months of full-time employment.

About You

The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:

• 2+ years in customer success in a software environment (required)
• Strong problem-solving ability
• Excellent written and interpersonal communication skills
• Critical thinking and data analysis skills
• Prior experience in a start-up a plus
• Home Care experience is a bonus

What You'll Get

WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, paid parental leave, and unlimited PTO.

But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.