Robust.AI develops AI-powered autonomous mobile robots (AMRs) designed with a human-centric approach to enhance collaboration between robots and people. Their flagship product, Carter, is a flexible,…
Robust.AI develops AI-powered autonomous mobile robots (AMRs) designed with a human-centric approach to enhance collaboration between robots and people. Their flagship product, Carter, is a flexible,…
Product focus: AI-powered autonomous mobile robots and warehouse automation (Carter) plus software (Grace)
Business model: Robots-as-a-Service (RaaS) for warehouse/manufacturing
Known funding: $15M Series A (2020); $20M Series A-1 (2023); total reported ~$42.5M
Company Overview
Problem Domain
Warehouse and manufacturing automation, material handling, collaborative robotics
Founded
2019
Industry
Software Development
Tech Stack
Google Cloud
Amazon S3
Cloudflare
Funding Track Record
Series A- 2020-10-28
15000000
Reported as a $15M Series A announced Oct 28, 2020.
Series A-1- 2023-04-20
20000000
Reported as a $20M Series A-1 announced Apr 20, 2023.
Investor Signal
“Prime Movers Lab, JAZZ Venture Partners, Playground Global, Future Ventures, Energy Impact Partners, Liquid 2 Ventures, Fontinalis Partners”
Founders
What we do
Join the Team
Customer Success Manager
On-SiteSan Francisco Bay Area, US
On-Site • San Francisco Bay Area, US
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Who you are
You are someone who is comfortable working in an early-stage startup environment, can collaborate across functions, and can pivot effectively as field conditions change
BS in Business Administration, Operations, Engineering, or related field and at least 4 years of related work experience
Strong knowledge and understanding of distribution and fulfillment operations
Experience managing implementations, customer deployments, or complex operational projects
Ability to communicate technical/complex information both verbally and in writing
Self-motivated and able to solve problems independently and in customer settings
Strong communication skills to collaborate effectively with internal and external teams
Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
Strong leadership and relationship-building skills
Ability to perform multiple tasks concurrently and respond to pressure situations effectively
Experience building trust with customer stakeholders while driving execution and accountability
What the job involves
Startup jobs. A lot of them.
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As a Customer Success Manager, Deployments at Robust AI, you will play a critical role in planning and executing customer deployments of the next generation of warehouse robotic systems
You will serve as the primary coordinator across customer stakeholders and internal teams during implementation, helping ensure launches are successful, risks are surfaced early, and communication stays clear throughout the deployment lifecycle
This is a high-visibility role reporting to the Director of Deployments and working closely with customer operations teams, Sales, Product, Engineering, Hardware, and Fleet Operations
You will possess a unique combination of customer-facing skills, operational rigor, problem-solving ability, and relationship management through effective communication
Own day-to-day planning and coordination for customer deployments and launch readiness
Serve as the primary point of contact for customer deployment execution and communication
Build and manage project plans, milestones, action trackers, risk logs, and deployment status updates
Run kickoff meetings, weekly deployment meetings, readiness reviews, and go-live check-ins with customer and internal teams
Coordinate customer readiness across operations, facilities, IT/networking, training, staffing, and workflow requirements
Partner with Robot Technicians, Engineering, Product, Hardware, Sales, and Customer Success leadership to support successful launches
Escalate risks and blockers quickly and ensure timely follow-up across cross-functional teams
Support onsite launch execution and customer communication during critical deployment periods
Prepare status reports by gathering, analyzing, and summarizing relevant information
Provide deployment metrics readouts and support post-launch reviews and lessons learned
Build trusted customer relationships during deployment and early stabilization, and support expansion coordination over time as needed
Able to travel on short notice up to 80% of the time within the United States for customer launches and onsite support
