Company Description

Zof AI provides cutting-edge software reliability infrastructure for modern engineering teams, ensuring systems remain dependable in the dynamic world of AI-driven development and distributed architectures. By continuously observing software behavior, detecting anomalies, and coordinating corrective workflows, the platform delivers real-time reliability improvements. Zof AI integrates autonomous testing, runtime system insights, and remediation orchestration, all while empowering teams to define intent and policies. Their mission is to enhance software reliability at the speed of modern innovation, supporting organizations to scale and deliver with confidence.

Role Description

This is a full-time, on-site role in the San Francisco Bay Area for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building strong relationships and providing ongoing support. The role involves proactively addressing client needs, analyzing data to improve customer experiences, and collaborating with internal teams to deliver tailored solutions. The role is key to fostering customer loyalty and ensuring that clients maximize the value of Zof AI’s platform.

Qualifications

• Strong Customer Service and Customer Satisfaction skills to understand and address client needs effectively.
• Proficiency in Relationship Building and Customer Retention to foster long-term partnerships and maintain client loyalty.
• Excellent Analytical Skills to interpret data, track performance, and identify areas for improvement.
• Experience in managing customer accounts and resolving issues promptly to ensure a positive customer experience.
• Superb communication and interpersonal skills for engaging with diverse stakeholders.
• Familiarity with SaaS products or software reliability concepts is a strong advantage.