Join the movement that’s transforming railroads and revolutionizing the future of transportation.
At Wi-Tronix, we’re not just imagining the future of rail—we’re engineering it. Our team of trailblazers is radically changing how the rail industry thinks, performs, and innovates. Every day, we push boundaries to keep rail safe, efficient, and on track.
PURPOSE OF THE POSITION
Drives Wi-Tronix’s revenue growth by maximizing business development opportunities within existing customer relationships. Focuses on customers gaining optimal value from their investment allowing Wi-Tronix to mitigate churn and expand our footprint within our existing customers.
CORE FUNCTIONS OF THE POSITION / CRITICAL ELEMENTS
Onboarding, maintenance, and expansion (50%)
- Fully understand the customer contract, commitments, and expectations
- Develop a customer success plan
- Drive usage and adoption across the customer organization by providing relevant communication and conducting activities educating stakeholders how to maximize the value of their investment
- Build and maintain customer advocate relationships to achieve retain customers and drive second order revenue
Customer Relationship (40%)
- Accountable for the customer relationship and the account’s overall health after the Sales team has completed the customer acquisition
- Establish a trusted/strategic advisor relationship with each customer and drive continued value of our products and services
- Establish stakeholder relationships to drive customer retention, secure renewals, achieve a positive Net Promoter Score, and generate private and public testimonials
Product, Industry and Customer Success Continuous Learning (10%)
- Develop and maintain depth of relevant Wi-Tronix domain knowledge, market, and competitive positioning to enable your ability to articulate the competitive advantage to solve the customer’s business challenges
- Commit to continuous learning and development of personal customer success manager skills working towards mastery; includes hands on field experiences
- Commit to engage in industry continuous learning opportunities
POSITION QUALIFICATIONS/REQUIREMENTS
- 5+ years Customer Success experience or bachelor’s degree plus 2 years’ experience or master’s degree plus 1 year experience
- 1+ years of experience in a business-to-business client-facing role (i.e., customer success, client engagement, account management, customer relationship management, inside sales, sales engineering), SaaS Solution experience required.
- Hybrid work scheduled based out of Bolingbrook, IL and must have the ability to travel.
- Technology enthusiast demonstrated through work experience, hobbies, and/or education
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Working conditions as found in a typical office location or a remote office location
- In-office expectations (Bolingbrook, IL) are Tuesdays, Wednesdays, and Thursdays based on our current in-office operating model.
- Ability to travel up to 50%, depending on customer assignments
- Ability to travel to customer locations and board a locomotive - Monthly and Quarterly
WHY WI-TRONIX?
- Be part of a mission-driven company revolutionizing rail technology.
- Work with cutting-edge tools and a passionate, collaborative team.
- Enjoy a culture that values innovation, ownership, and making things happen.
This position's anticipated base salary range is 68,000 to 111,000 annually plus commission. Final compensation will be based on experience, qualifications, and location. This role is not eligible for sponsorship.
Wi-Tronix is proud to be an Equal Opportunity, Affirmative Action, E-Verify, and Drug Free Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. If you need a reasonable accommodation for any part of the application process due to disability, please inform your recruiter so that we can discuss the appropriate alternatives available. Wi-Tronix does not review unsolicited resumes from recruiters or search firms.
