Sweep is hiring a
Customer Success Manager
, based in the UK, London, to work on our enterprise climate program software.
Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us.
Sweep maps climate and ESG data across an entire business to reduce carbon emissions, improve social and environmental performance, and create audit-ready reports to run the best sustainability programs. Sweep empowers companies to build resilience to global challenges with technology.
Ok, sounds promising. What will I be doing?
As part of the Success team, you will help our customers along their climate journey using our SaaS tool – you will provide ongoing support to our clients building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates.
You will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with the other teams to ensure customer questions and concerns are addressed in a timely manner.
To be more specific, this includes:
At Sweep, artificial intelligence is part of how we work, learn, and build. Every team member uses AI tools daily to speed up operations, improve decision making, and unlock creativity. We don’t expect you to be an expert on day one, but we do expect curiosity, a willingness to experiment, and the desire to use AI as a true partner in your work.
Whether it's analyzing information, drafting content, improving workflows, designing better employee experiences, or supporting distributed teams, you’ll use AI to work faster and smarter. We provide guidance, tools, and best practices so you can get the most out of it.
We’re looking for candidates who already have hands-on experience with AI tools in a professional setting. You should be comfortable using AI to support your daily work, enhance productivity, and create new solutions. If you naturally reach for AI to amplify what you do, you’ll feel right at home here.
That sounds just right for me. What do I need to bring?
Glad you asked. This is who we’re looking for:
Qualifications 🏆
- 3+ years of experience in customer success, account management, business development or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and ability to connect the dots
- Knowledge of CRM tools and customer success platforms, Intercom is a plus
- Experience working in a SaaS company ideally in the B2B Enterprise space is a plus
- Experience and understanding of the ESG/Sustainability industry
- Ability to develop and execute account plans for complex organizations
- Ability to lead intricate negotiations
Qualities
🧠
- A hands-on problem solver, self-motivated with a glass half-full attitude
- An entrepreneurial mind, ready to launch and fail and iterate
- You’re an empathetic team player that is great at building lasting relationships
- Attuned to remote collaboration, using digital tools and meticulously documenting work
- A strong desire to evolve on the SaaS & Tech environment
Copy that. And what’s in it for me?
You will be joining an exciting young business that has the humble ambition to change the world. With a proven track record in starting companies, we’re planning to hit the ground running and have an impact fast. Joining this journey right at the beginning allows you to really help shape our path.
Our hybrid work model, with hiring focussed around our head offices in Paris, London and Montpellier, allows us to balance our personal and professional lives while staying connected and engaged with colleagues and clients.
We’re big believers in creating successful businesses that are good for everyone, including society and the planet. That’s why we have a B Corporation status.
We think this will be the ride of our lives. And maybe yours, too.
