Customer Success Manager (Responsible Sourcing) – Elm AI

Elm AI is the AI-powered operating system for responsible, sustainable supply chains, used to identify risk faster, automate questionnaires and audit reviews, power supplier portals, and deliver real-time, granular insights across thousands of factories. We’re growing fast, backed by top investors in responsible sourcing, and trusted by some of the world’s largest apparel and retail brands to replace spreadsheets and manual processes with a single, AI powered responsible sourcing platform.

As our Customer Success Manager, you’ll own strategic relationships end-to-end: guiding customers through rollout, driving deep adoption of our Risk Intelligence, Questionnaire Automation, Audit & CAP Management and Supplier Portal modules, and turning messy supply-chain data into insights that help them protect workers, hit responsible sourcing targets, and “do more with less.” You’ll help shape our customer success playbook and grow into a leadership role as Elm AI scales.

Preferred Background

• 2–6 years in Customer Success, consulting, or similar client-facing roles
• Background or strong interest in responsible sourcing, supply chain, ESG, or compliance
• Comfortable talking to everyone from on-the-ground program managers to senior executives.
• Care about impact, have deep customer empathy.
• Strong program management and follow-through; you love owning outcomes, and building processes
• Data-fluent and curious: able to interpret dashboards, spot patterns, and turn them into clear, actionable recommendations for customers
• Primarily work in EST Timezone, with flexibility to accommodate customers across Europe and Asia.