Elm AI

Esger helps companies manage and improve supply chain sustainability by providing an AI-powered operating system that centralizes supplier sustainability data and workflows. The platform applies machine learning to analyze environmental and social performance, automates risk assessment and corrective actions, and produces compliance and reporting outputs. Esger operates as a B2B SaaS solution for procurement, supply chain, and sustainability teams. The product supports enterprise-scale supplier programs with analytics, operational tools, and configurable workflows to track impact across supplier networks.

AIAudit ReviewComplianceDue DiligenceResponsible SourcingRisk ManagementSupply ChainSustainabilityelm-ai.com

Elm AI

AIAudit ReviewComplianceDue DiligenceResponsible SourcingRisk ManagementSupply ChainSustainabilityelm-ai.com

HQNew York City, US

Team Size7

Open Jobs2

Total Funding$2M

Latest Fundraise11 months ago

Join the Team

Customer Success Manager (Sustainability/Responsible Sourcing)

RemoteNew York City Metropolitan Area, US

Remote • New York City Metropolitan Area, US

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

Technical Writer

InternshipNovi Sad, RS

Internship • Novi Sad, RS

Machine Learning Engineer

ContractLondon, GB

Contract • London, GB

Machine Learning Engineer

InternshipLondon, GB

Internship • London, GB

Data Scientist

ContractNovi Sad, RS

Contract • Novi Sad, RS

Machine Learning Engineer

Part-timeUtrecht, NL

Part-time • Utrecht, NL

Technical Writer

ContractBelgrade, RS

Contract • Belgrade, RS

Customer Success Manager (Responsible Sourcing) – Elm AI

Elm AI is the AI-powered operating system for responsible, sustainable supply chains, used to identify risk faster, automate questionnaires and audit reviews, power supplier portals, and deliver real-time, granular insights across thousands of factories. We’re growing fast, backed by top investors in responsible sourcing, and trusted by some of the world’s largest apparel and retail brands to replace spreadsheets and manual processes with a single, AI powered responsible sourcing platform.

As our Customer Success Manager, you’ll own strategic relationships end-to-end: guiding customers through rollout, driving deep adoption of our Risk Intelligence, Questionnaire Automation, Audit & CAP Management and Supplier Portal modules, and turning messy supply-chain data into insights that help them protect workers, hit responsible sourcing targets, and “do more with less.” You’ll help shape our customer success playbook and grow into a leadership role as Elm AI scales.

Preferred Background

2–6 years in Customer Success, consulting, or similar client-facing roles
Background or strong interest in responsible sourcing, supply chain, ESG, or compliance
Comfortable talking to everyone from on-the-ground program managers to senior executives.
Care about impact, have deep customer empathy.
Strong program management and follow-through; you love owning outcomes, and building processes
Data-fluent and curious: able to interpret dashboards, spot patterns, and turn them into clear, actionable recommendations for customers
Primarily work in EST Timezone, with flexibility to accommodate customers across Europe and Asia.