You will build trusted relationships across Spain’s leading fruit producers and marketers, acting as their partner in applying AI-driven insights to improve sizing, grading, forecasting, and overall yield performance. Your work will directly influence their commercial results and operational decisions across the season. If you are passionate about the future of fruit production and excited by the opportunity to drive measurable ROI through world-leading computer vision technology, this role offers a unique chance to shape the success of an entire market.

We’re looking for someone ideally located in Valencia, Murcia, Alicante or Castellón.

What you’ll do

Customer Relationship Management:

• Develop and maintain strong relationships with growers and fruit-buying companies in the region.
• Act as a key point of contact for customers, ensuring they maximise the value of our technology.
• Conduct regular check-ins with customers to review their use of our products and provide strategic guidance.
• Identify customers with a Churn Risk and set up a rescue plan with the broader team.
• Identify opportunities to expand with existing customers and put together a plan to execute.
• Ensure effective external and internal communication with customers and teams across regions

Client Onboarding:

• Working closely with our onboarding team, you will oversee the end-to-end onboarding process for new and existing clients in Spain.
• Ensure that customer accounts are set up and configured correctly.
• Use CRM to track onboarding tasks and customer engagement.

Problem Solving & Support:

• Proactively address any issues or concerns raised by customers, ensuring timely resolution.
• Collaborate with internal teams to resolve customer challenges and improve processes.
• Monitor customer health and intervene proactively to prevent churn.

Reporting:

• Maintain accurate records of customer interactions and activities.
• Generate and analyse reports on key customer success metrics, such as time to value, expansion available and customer satisfaction scores.

What you’ll need

• Bachelor's degree or equivalent experience in customer success, business, or a related field.
• 3+ years of experience in Customer Success, Account Management or Business Development in Spain, preferably in the technology or agricultural sectors.
• Strong communication and interpersonal skills, with an ability to build and maintain relationships.
• Excellent attention to detail and proactive problem-solving skills.
• Customer-centric approach to all interactions.
• Proficiency with CRM software and customer success tools (e.g., Salesforce).
• Ability to work independently and manage multiple priorities in a remote work environment.
• Willingness to travel frequently with customers in person.
• Fluency in Spanish and English

Application Process

• Submit your CV & a clear motivation for this role & Aerobotics
• Preliminary virtual interview with our Head of People
• Take-home assessment
• Technical Interview with our Head of Customer Success and GM of Spain
• References & background checks