Who you are

• Proven Track Record: You have at least one experience in Customer Success, Sales, or Account Management
• SaaS Culture: You are comfortable with complex software products
• Languages: You speak and write fluently in both French and English
• Rigor & Precision: You maintain high attention to detail, especially when handling sensitive health data
• Simple Communication: You can explain technical things clearly to non-experts
• Action-Oriented: You are proactive and don't wait for instructions to solve a problem
• We know the perfect candidate doesn't exist. If you believe you possess the core required experience and strongly align with this mindset, we highly encourage you to apply

What the job involves

• As a Customer Success Manager, you are the key contact for medical users who rely on our platform daily. By mastering our technology, you help them stay focused on what matters most: caring for their patients

The application process

• 1st HR Contact with Astrid (Talent Acquisition) – 30-45 min (G-meet)
• 👥 Job Interview with Anaïs (Lead CSM) – 30-45 min (G-meet)
• 🧠 Technical Interview with Anaïs (Lead CSM) & Anne (Head of Customer Success) – 1h30 - (On-site) (Case study and role-play)
• 🤖 Fit Interview with Lucie (COO) – 1 hour (On-site or Remote)
• Meet the Team – 30 min - On-site or Remote
• 📞 Reference Check & Offer (usually follows within 72 hours 🤞)
• Depending on your availability, the recruitment process should last less than 3-4 weeks

Benefits

• 25% variable, based on annual objectives (uncapped)
• Eligible for the BSCPE award
• Mutuelle: Alan (€26.5 / month + €14 for children)
• Restaurant tickets: €9 (50% employer)
• Transport: 50% subscription OR Sustainable Mobility Package (€37.5 / month )