What the job involves

• As a Customer Success Manager, you are the key contact for medical users who rely on our platform daily. By mastering our technology, you help them stay focused on what matters most: caring for their patients
• You don’t just manage accounts, you ensure our tools deliver their full promise to help doctors at scale
• Direct Report: Anaïs (Lead CSM)
• Collaboration: You will work closely with the Customer Success team, the Sales department, and the Product team
• Relationship Management: Build and maintain strong ties with demanding medical teams through active listening and professional excellence
• Training & Education: Teach medical staff how to use our platform and explain complex features in simple terms to ensure they are fully autonomous
• Upsell: Proactively identify and negotiate opportunities to grow the value of your accounts
• Product Expertise: Deep dive into the platform and our internal tools to solve client questions independently and become a true product expert
• Customer Voice: Relay field insights and user feedback to the rest of the company to help improve the platform
• Ops & Process Improvement: Identify optimization areas and launch projects (like FAQs or Webinars) to help the team support more clients as we grow

The application process

• 1st HR Contact with Astrid (Talent Acquisition) – 30-45 min (G-meet)
• 👥 Job Interview with Anaïs (Lead CSM) – 30-45 min (G-meet)
• 🧠 Technical Interview with Anaïs (Lead CSM) & Anne (Head of Customer Success) – 1h30 - (On-site) (Case study and role-play)
• 🤖 Fit Interview with Lucie (COO) – 1 hour (On-site or Remote)
• Meet the Team – 30 min - On-site or Remote
• 📞 Reference Check & Offer (usually follows within 72 hours 🤞)
• Depending on your availability, the recruitment process should last less than 3-4 weeks

Benefits

• 25% variable, based on annual objectives (uncapped)
• Eligible for the BSCPE award
• Mutuelle: Alan (€26.5 / month + €14 for children)
• Restaurant tickets: €9 (50% employer)
• Transport: 50% subscription OR Sustainable Mobility Package (€37.5 / month )