At Fieldy we are building a personal AI-powered wearable. It allows professionals and busy individuals to focus more on their tasks by minimizing the burden of remembering details. Fieldy integrates seamlessly into the daily routine, enhancing productivity and efficiency for busy minds. We have raised a pre-seed from one of the top investors in the region. Our vision is to build the most personal AI and believe this is not possible without the context of personal conversations.

Get ready to

• Provide customer support via email, live chat and WhatsApp.

• Assist with routine customer cases and manage more complex issues independently.

• Gather customer feedback, generate ideas for product and customer service improvement .

• Be open to feedback and adapt in a high-energy team environment.

• Contribute to a fast-growing company and take on new challenges.

We expect you to

• Have experience in the customer service field. Experience in similar positions is an advantage.

• Have empathy and patience for helping customers.

• Have strong communication skills and the ability to explain complex tech simply.

• Be organised, with good time management skills and detail-oriented.

• Be a proactive problem solver and take ownership of your work.

• Be adaptive and eager to learn.

• Be fluent in English, both written and spoken.

Working hours

• Night shift: Midnight - 8 AM EET

• For the onboarding period - daytime. Once everything feels comfortable, you'd transition to the night shift.

What we offer

• High agency and ownership.

• Salary starting from €1500 gross, depending on experience.

• Work-from-home flexibility.

• Daily meal at the office & snacks.

Process:

• Practical support scenario exercise.

• Quick chat with the founding team (30 mins).

• Final interview & offer.