RTP/NC Preferred | Contract-to-Hire

About Scale Social

Scale Social AI is an AI-native marketing platform that helps brands turn real customer moments into high-performing content at scale. We work with multi-location businesses and global enterprises across food, hospitality, retail, and beyond.

We believe the future of marketing is authentic, data-driven, and human-first . No fluff. No “AI slop.” Just real stories, powered by smart infrastructure.

The Role

We’re looking for a Mandarin-speaking Customer Success Manager who loves building relationships, solving problems, and helping clients win. This is not a “support ticket” role. This is not a call-center job.

You’ll be the trusted partner to our Mandarin-speaking clients, helping them:

• Launch and scale campaigns
• Turn UGC into real business outcomes
• Feel confident, supported, and excited working with Scale Social

You’ll work closely with Product, Engineering, and Sales to make sure what we build actually works for real customers.

What You'll Do

• Own relationships with Mandarin-speaking clients across our North America market
• Lead onboarding, training, and ongoing success for accounts
• Be the bridge between clients and our internal teams
• Help clients plan campaigns, interpret insights, and optimize results
• Manage communication primarily via WeChat, email, and video calls
• Proactively identify risks, opportunities, and expansion moments
• Document learnings and help improve our playbooks as we scale

What We’re Looking For

• Fluent in Mandarin and English (spoken and written)
• Experience in Customer Success, Account Management, or Client Services
• Comfortable working with global clients across time zones
• Organized, proactive, and calm under pressure
• Strong communicator who can explain technical concepts simply
• Curious about AI, marketing, and technology
• Comfortable working in a fast-moving startup environment

Bonus points if you:

• Have worked with SaaS, MarTech, or ad platforms
• Have experience supporting China-based clients
• Enjoy wearing multiple hats and building processes from scratch

Why This Role Is Special

• You’ll work on cutting-edge AI + marketing infrastructure
• You’ll help shape how we support customers long-term
• You’ll have real ownership and influence, not just execution
• You’ll join a team that values trust, autonomy, and family-first balance
• You’ll work remotely with a globally distributed, thoughtful team

Our Culture

We believe in working smart, being present for family, and building something meaningful together.

We care deeply about:

• Clear ownership
• Thoughtful communication
• Mutual respect
• Long-term relationships (with customers and teammates)

How to Apply (read carefully)

If this sounds like you, we’d love to hear from you. Send us a short note about yourself, your experience, and why this role excites you: hello@scalesocialai.com

Note: Applications via LinkedIn will not be considered. We'll only review email submissions.