
BRINC is a US-based company that develops and deploys drones and associated technologies exclusively for public safety. Their connected ecosystem of hardware, software, and services is designed to…

BRINC is a US-based company that develops and deploys drones and associated technologies exclusively for public safety. Their connected ecosystem of hardware, software, and services is designed to…
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About BRINC: At BRINC, we are redefining public safety with an innovative ecosystem of life-saving tools. Our journey started with the development of drones and ruggedized throw phones, designed to access unsafe areas and establish communication to de-escalate situations. Today, we've expanded into creating and deploying 911 response networks, where drones are dispatched to 911 calls to provide real-time visual data, enhancing safety and enabling de-escalation-focused responses. Our cutting-edge solutions are utilized by over 600 public safety agencies across America and the company has raised over $150M from investors, including Index Ventures, Motorola Solutions, Sam Altman, Dylan Field, Mike Volpe, Alexandr Wang and more. At BRINC, we are committed to recruiting the world's best talent to join us in our mission to support first responders in saving lives.
The Customer Success Manager, DFR is a high-touch, enterprise-level account owner responsible for managing ~20–25 strategic Drone as First Responder (DFR) customers, each representing $500K+ in annual recurring revenue (ARR).
This role is focused on renewals, expansion, adoption, and stakeholder engagement for BRINC’s most critical public safety and enterprise accounts. The DFR CSM will act as the primary relationship manager for DFR stakeholders, coordinate closely with Post-Sales Engineers for go-lives and technical escalations, and drive measurable results through proactive planning, executive-level communication, and operational excellence.
You will be instrumental in trial-to-renewal conversion for BRINC’s Year 1 free-trial DFR customers, directly impacting market share and ARR growth.
Key Responsibilities:
Qualifications:
Preferred Skills:
BRINC Culture Values:
If you’re interested in this role and in joining BRINC, we hope you’ll apply. We’d love to review your application and get to know more about you!
BRINC is proud to be an equal opportunity employer that is resolute in cultivating an environment that promotes safety, diversity, inclusion and equity. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering every employee so they can do their best work. If you have a disability or special need, please let our recruiting team know - we strive to provide appropriate accommodation and assistance.
Benefits and perks listed below may vary based on the nature of your employment with BRINC and/or the country within which you work
Compensation Range: $70K - $140K