Customer Success/Account Lead

Location: Bangalore, India

Experience: 5+ years (IT Services – End-Client Facing)

Industry: AI / Data / SaS

We are looking f or Account / Customer Success Manag er who will be responsible fo r customer satisfaction, retention, and account grow th. This role sits at the intersection o f delivery, business growth, and long-term client partnersh ip, ensuring customers realize measurable value from our AI solutions while expanding the relationship throug h cross-sell and upsell opportuniti e

**s.

Key Responsibili**

tiesCustomer Success & Relationship Manage

• mentAct as the primary point of con tact for assigned enterprise and mid-market custo
• mersBu ild strong, long-term relations hips with customer stakeholders across business and technology t
• eamsEns ure high customer satisfaction, adoption, and reten tion across AI solutions and serv
• icesCond uct regular reviews (QBRs / M BRs) to track outcomes, ROI, and future n
• eedsProactively identify risks to customer satisfaction and drive timely resolu

**tion

Account Growth (Cross-sell & Up**

• sell )Own revenue growth within existing acc ounts, including cross-sell and u
• psellIdentify opportunities for new AI use cases, additional services, or expanded
• scopeCollaborate with sales and solution teams to cr eate value-driven prop
• osalsD rive renewals, expansions, and long-term cont
• ractsMaintain and grow account pipeline in alignment with company growth

**goals

Delivery & Internal Coordi**

• nationWork closely with delivery, AI, data science, engineering, and product
• teamsOwn resource allocation, hiring and retention of the
• team.Translate customer business needs into clear requirements and success m
• etricsEnsure commitmen ts on scope, timelines, quality, and ou tcomes a
• re metServe a s the voice of the cu stomer inte

**rnally

Strategic Partnership & Value C**

• reationHelp customers understand and r ealize business impact from AI init
• iativesStay informed about customer industry, market trends, and competitive la
• ndscapePosition the compan y as a trusted AI partner, not just a service p

**rovider

Required Qualifi**

**ironment

Preferred / Goo**

• d-to-HaveExperience work ing with globa
• l clientsUndersta nding of consultativ e selling and value-based e
• ngagementMBA or equivalent business education (not m

**andatory)

What Success Looks Like in**

• This RoleHigh customer satisfaction and
• retentionC onsistent revenue growth within existin
• g accountsStrong customer references and long-term pa
• rtnershipsCustomers viewin g us as a strategic AI partner, not jus

t a vendor

• Why Join UsWork on cutting-edge A I solutions with real busi
• ness impactHigh-visibility role with ownership over customer outcomes
• and growthCollaborative, fast-growing AI servi
• ces companyOpportunity to shape long-term client relationships from th

e ground up