𝗔𝗯𝗼𝘂𝘁 𝗖𝗼𝗱𝗲𝗞𝗮𝗿𝗺𝗮

Modern distributed systems no longer fail in isolation. When incidents occur, teams are forced to interpret logs, metrics, and traces to reconstruct what happened. CodeKarma's thesis: system behavior must be directly observed, not inferred. CodeKarma is building an execution intelligence layer capturing runtime behavior directly from production.

𝗧𝗵𝗲 𝗥𝗼𝗹𝗲

We are seeking a founding Customer Success Lead (CSL) who brings the commercial clarity and strategic focus of an enterprise Technical Account Manager (TAM).

Your core mandate: ensure clients realize measurable value so they expand their footprint. You will own post-sale execution, building long-term partnerships with our key stakeholders: VPs of Engineering, DevEx/Platform Leads, and Principal Architects.

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

• Proactive Value Delivery: You will manage the entire customer journey from onboarding to continuous value realization.

• Executive Alignment: Run business reviews and facilitate workshops, translating CodeKarma's usage into concrete economic and operational outcomes for engineering leadership.

• Proof Asset Generation: Partner with clients to build Outcome Proof, documenting clear baseline metrics and subsequent improvements to justify renewals and expansion.

• Feedback Loop: Actively gather client feedback and feature requests, channeling them back to our product and engineering teams to shape the roadmap.

• Value-Led Expansion: Drive account expansion by ensuring clients achieve ROI. When a client sees value in their initial use case, you will proactively guide them to expand into other products, adjacent teams, and deeper integrations.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀

• CS Degree or strictly equivalent technical background.

• Extensive experience as an Enterprise TAM, Customer Success Manager, or similar commercial client-facing role.

• Strong familiarity with the observability, APM, or cloud-infrastructure domains.

• Ability to hold peer-level conversations with VPs of Engineering about reducing incident costs and change risk.

• Understanding of the AI code generation wave and the operational complexity it introduces to engineering teams and SDLC

• A true builder's mindset. You will not be inheriting a playbook; you will be architecting our entire Customer Success framework from scratch, including onboarding sequences, health scoring, expansion playbooks, and renewal strategies.

𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿

• Gain deep, hands-on experience operationalizing AI engines that reason over complex runtime behavior.

• Step into a clear path to leadership, with the direct opportunity to hire, mentor, and scale our future Customer Success team as the account base grows.

• • High-bandwidth, fully on-site collaboration at our Bangalore office alongside our founding team (Ex-Flipkart, Ex-Amazon).