The Graduate Programme: Rotations and Responsibilities:

This is an exciting opportunity for recent graduates to join a rapidly growing company that will significantly change the way pharmaceutical companies collect and analyse field insights. This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management.

Throughout three immersive rotations, you will receive comprehensive training, have access to world-class learning tools, and receive hands-on exposure to gain key insights into what we do and how we work – building a strong foundation for a full-time role upon programme completion.

Rotation 1 – Core Onboarding & Operations (3 months):

• Complete a comprehensive onboarding programme introducing ADVANCE®AI, our products, systems, processes, and ways of working.
• Shadow and support the help-desk and implementation teams to build a strong foundation in how our operations function day to day.

Rotation 2 - Introduction to Customer Success (3 months):

• Apply what you have learned from the Operations team to the Customer Success team, supported by structured training in local and global client relationship management.
• Develop a clear understanding of the full product lifecycle, from implementation and client onboarding through to renewals.

Rotation 3 - Customer Success Specialisation (6 months):

• Work closely with the Customer Success leadership team to support the delivery of ADVANCE®AI programmes globally.
• Assist with client communications by preparing meeting materials, joining calls, and capturing key actions.
• Support end-to-end project coordination, including scheduling, task tracking, and internal communication across teams.
• Help monitor client satisfaction, maintain accurate project and CRM records, and contribute to client reports, dashboards, and insights that support programme success and continuous improvement.

Who we’re looking for:

• Strong Communicator: You are confident and personable, with strong active listening skills and an ability to build rapport with stakeholders.
• Positive & Growth-Oriented Mindset: You have a positive and solution-oriented approach to your work, and remain comfortable in a fast-paced, evolving environment. You actively think about how to innovate processes to improve our business’s delivery of work.
• Pro-Active Collaborator: You can work effectively with others, always contribute to a positive team environment, and build trust with your colleagues, being a dependable team player.
• Excellent Organisation: You are well-organised, with excellent time management, and can be accountable in a remote-first environment.
• Analytical Thinking: You demonstrate strong logical thinking and pay close attention to detail, enabling you to confidently interpret data and identify trends.
• Microsoft Proficiency: You have basic proficiency in Microsoft Excel and PowerPoint.
• Adaptability: You are able to learn new systems and tools quickly and effectively take on new information to ensure seamless client experiences.

Application requirements:

• You’re a recent graduate with a Bachelor's or Master's degree programme. STEM degrees are preferred, but graduates from Humanities fields are also encouraged to apply, provided you can showcase strong analytical and logical abilities.
• You should have no more than two years of full-time professional experience.
• Strong written and verbal English communication skills are essential. Bilingual proficiency in an additional language is desirable, with European languages such as French, German, Spanish, or Italian preferred
• While this is a remote-first role, during the programme you must be:
• Based in the UK
• Willing to travel to London 2-3+ times a year for training (including for a 1-week initial in-person onboarding).
• You must have the right to work in the UK for the duration of the graduate programme.
• While candidates on graduate routes or other temporary work visas are welcome to apply, we are unable to provide visa sponsorship to participate in the programme itself or guarantee a sponsored role after the programme ends.

Salary and Benefits:

• The salary range for this role is competitive, with eligibility for the company’s annual bonus scheme.
• You will also benefit from a buddy system to support your onboarding and development, as well as a remote-first working model that offers flexibility in how and where you work.