What You’ll Do

• Own the relationship with a portfolio of customers from onboarding to growth.

• Run weekly or bi-weekly meetings to track performance, gather feedback, and plan new automations.

• Translate customer feedback into product requests and partner closely with engineering to deliver solutions.

• Understand each customer’s workflow deeply enough to make smart recommendations that save time and money.

• Spot expansion opportunities and work with sales leadership to grow each account.

• Keep projects organized, track requests, and ensure nothing falls through the cracks.

• Serve as the internal advocate for your customers — driving visibility, action, and impact.

What We’re Looking For

• 3–5 years in a customer-facing and technical role (Technical Account Manager, Solutions Engineer, or Implementation Manager).

• Strong organizational skills with an obsession for follow-through.

• Ability to explain technical details to non-technical audiences.

• Experience working cross-functionally with engineering and product teams.

• A proactive mindset — you don’t wait to be told what’s broken, you find and fix it.

• Startup DNA: adaptable, curious, and ready to own outcomes.

Bonus Points

• Experience in logistics, supply chain, or automation technology.

• Background in SaaS, integrations, or data-heavy products.

Benefits & Perks

We take care of our team so you can do your best work.

• Competitive salary and performance-based incentives

• 401(k) plan

• Comprehensive health, dental, and vision coverage

• Daily meals and snacks provided in-office

• Hybrid schedule

• FTO

• • Regular team bonding events, offsites, and learning opportunities